LawnStarter Lawn Care Service
Main, Kansas City, MO

LawnStarter Lawn Care Service Reviews

4.2 stars based on 295 reviews

Featured Comments:

• J

  Jackie Werner

  1.0

  I used LawnStarter all year long and then had the same crew do leaf cleanup for my backyard. I was charged twice for leaf cleanup and contacted my crew about it. They said they had nothing to do with billing and to contact lawn starter customer service. I contacted them once via their app and got no response in 4 weeks. I contacted them again a week ago and still haven't heard from them. Out $100 for nothing. Will cancel this service. What a scam.

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  Response from the owner

  Hi Jackie. I am so sorry for the trouble that this may have caused. I am more than happy to help you to get this sorted out. Can you please email me at [email protected] and used FORREVIEWS as your subject? Or call me at 855-465-4817, so we can discuss the resolution we have for you.. - Joey, Experience Specialist at LawnStarter

• A

  Allera B

  1.0

  Why can’t I rate lower than 1 star? This company is a scam. Their website is sugar coated. Had someone come to cut my lawn for the first time and and did a very messy and terrible job. I wasn’t home at that time but someone from this company sent me an email ( screenshot of the email below) Customer service was no help when I called for assistance. Waited on the phone for 45 minutes and Called 4 times but never got to talk to someone that could help me. Sent a message to their app and I got a message to expect a response within 72 hours. Somebody answers right away if a new customer signs up for a service but you are helpless once you are customer. I had a video and pictures of their service. I’ll update more. Don’t consider signing up!!! It’s a mediocre service!!! May 16... Alas! Someone returned my call on the 3rd day. Cancelled the scheduled service and I demanded a refund! I’m off the hook!

• M

  Mary Cost

  4.0

  I hired this company mainly to mow the side yard as I can't walk the steep hill due to a botched heel surgery. They no longer mow the side yard but keep mowing the back which I don't need. They've charged me for 3 mows where they never showed up (I think they're doing a neighbors yard...?) Joey worked with me on correcting the miscommunications and refunded the payments for the services I didn't receive. I appreciate his efforts to ensure customer satisfaction, thanks for making it right Joey!

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  Response from the owner

  Mary, we are sorry to hear about your recent experience with one of our services. Please know that we are proactively working to improve your experience. Do you mind calling me at 855-465-4817 or email me at [email protected] so that we may make contact? I look forward to hearing from you soon! - Joey, Experience Specialist at LawnStarter

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