LawnStarter Lawn Care Service
120th, Miami, FL

LawnStarter Lawn Care Service Reviews

4.4 stars based on 116 reviews

Featured Comments:

• D

  Daniel Garcia

  5.0

  I've been using the LawnStarter Lawn Care App for about a month now and it has been super convenient and easy. You can pay through the app, you can reschedule or skip weeks, you can request quotes on other lawn services. I've also priced a few lawn service providers and have found that LawnStarters quotes were much less than others. I was assigned Pedro with Hoot on my first visit and I liked him, he was very knowledgeable about everything lawn and landscaping. He is very friendly, quick and responsive. I've requested to continue with the same crew as it's been a pleasure working with Pedro. I would definitely recommend to try LawnStarter.

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  Response from the owner

  Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Daniel. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!

• E

  Edward Van Riper

  1.0

  I used them a few times and scheduling isn't up to the customer. Contractors will skip appointments with no input from the customer, based off of their opinion of the grass needing cut. There is no consistency; I have had 4-5 contractors and need to go through them attempting to upsell additional unnecessary services each time. By far the worst is the customer service. I noted an issue where the crew did a half job and was instantly blamed by Shey C, an employee that somehow has a customer service title. The crew never entered my backyard, yet it was my fault because they assumed they shouldn't without contacting the customer. It seems to be in line with every other complaint about their terrible customer service.

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  Response from the owner

  We are sorry to hear about your recent experience with one of our services, Edward. Please know that we are proactively working to improve your experience. Do you mind calling me at 512-759-8480 or email me at [email protected] with LSREVIEWS as the subject of your email, so that we may make contact? I look forward to hearing from you soon! Kat, Experience Specialist at LawnStarter

• c

  crustycris1

  5.0

  I have used LawnStarter for lawn mowing for 3 properties - two I own in Broward county and one I rent in Pinellas county. My experience has been absolutely stellar. The lawn care specialists are all well experienced and extremely efficient. All lawns have been meticulously managed and are on time, courteous and neat. I had an emergency on one of the property addresses due to a neurotic landlord during rainy season - the grass was a little taller than usual due to nonstop rain - and he was threatening my son with eviction if the grass wasn't immediately cut. I messaged the lawn service through the LawnStarter portal and they were able to get it cut within 2 days, completely resolving the issue and saving my son from needless aggravation. That was a true lifesaver for me, since my son is so far away. Which speaking of that, LawnStarter has been an absolute Godsend for me in helping to handle affairs with my son, a college student, living in a rented home near campus. Most leases require lawn maintenance and he started mowing it on his own. That quickly became a problem when the mower broke. I had been using LawnStarter for my Broward properties and thought, hey, I wonder if I can get service set up for my son's house.... so it is no longer an issue. We set it up - Dwaylon showed up - and now, 3 years later he is still cutting the lawn for us. We are beyond happy with that!!! So would I recommend LawnStarter? YES! Have I been happy with the service I have received? YES! If you don't know who to call and want to have great service, try LawnStarter. Also, as a side note, if the service that is scheduled to cut your lawn does not show up or is not doing a good job, LawnStarter's portal gives you the ability to address the issues and even change or cancel the service if it is not working out. You can also change the frequency of the service and order additional services if you want hedges cut, etc. What can I say, the developer of LawnStarter really thought of everything - it is truly an excellent service and I highly recommend it to anyone!

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  Response from the owner

  Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Crustycris1. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!

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