LawnStarter Lawn Care Service
Main, Richmond, VA

LawnStarter Lawn Care Service Reviews

3.7 stars based on 231 reviews

Featured Comments:

• M

  Mariam Ibrahim

  1.0

  If I could rate them 0 stars I would. First they told me they were coming on Monday. I called to confirm and then waited all day for them to arrive. They came on Tuesday. Next, when they came they cut my lawn however they wanted even though I specifically requested that they cut the grass low. You can see from the pictures (taken AFTER the lawn service) that it barely looks cut. Additionally, they did not cut the long weeds growing out of the walkway even though I paid for full lawn service. I asked the lead employee who was in charge of the crew and he was very rude and refused to fix it or allow one of the crew members to fix it. They left without resolving the issue and did not care one bit. This was my first time doing business with this company…and my last. I immediately called customer service and cancelled my subscription. Beware of this lazy unprofessional business!!

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  Response from the owner

  Mariam, this doesn't seem right. We apologize for any inconvenience. It is my professional responsibility to provide remediation for service experiences like yours and to make up for our mistakes. Will you please call me at 855-465-4817 or email me at [email protected] so that we may make contact? I look forward to assisting you and making this right! Joey Experience Specialist at LawnStarter

• F

  Freda Williams

  5.0

  I have been using LawnStarter since June and Reginald has done excellent work on my lawn each time. I enjoy the ease of the app for scheduling, messaging the crew, and being able to receive a quote for other services needed. I highly recommend LawnStarter and Reginald for any yard work!

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  Response from the owner

  Thanks for reviewing Reginald’s lawn care work, Freda! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.

• M

  Maria Carter

  1.0

  If I could give this company 0 stars I would. Very unprofessional the crew does not show up. My last bush trimming was done in October 2021 they don’t show up for November, December, January & February but then want to double charge me a total of $115.56 to say they showed up March 16th & 17th to do bush trimming but no one ever showed up I’ve been home all day and have a ring doorbell and no one ever came to do any bush trimming work. They schedule you for one day to come out but never show up. Definitely looking for other companies to provide better service. Save yourself time and money and just look somewhere else for yard work service. I just got a credit back of what they double charged me for even though they NEVER showed up and also cancelled my services and account with Lawn Starter.

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  Response from the owner

  Maria, we’re so sorry that your experience did not match your expectations. This is on us. We hope we could make it right. Please let us make it up to you. You can email me at [email protected] with LSREVIEWS as the subject of your email, or call me at 512-759-8480, so we can discuss this issue further. - Kat Experience Specialist at LawnStarter

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