LawnStarter Lawn Care Service
Lane, Columbus, OH

LawnStarter Lawn Care Service Reviews

3.9 stars based on 221 reviews

Featured Comments:

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  Lisa Dush

  1.0

  Do not use this company unless you want to pay for services you do not receive. I used LawnStarter for over a year and set up regular mows / auto payments. I recently noticed that I had multiple lawn mowing charges IN JANUARY - when I called to ask them to refund $200-plus they rudely told me it was my responsibility to inform them within five days that I had been charged for services they did not provide. Absolutely absurd - exploitive and frankly unbelievable. After three phone exchanges I received a refund of $15.

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  Response from the owner

  Hi Lisa. We value your business and regret that you were disappointed. Furthermore, we’d love to discuss your experience in detail. To see how we can improve your experience and our process. Please email me at [email protected] with FORREVIEWS as the subject of your email, or contact me at 512-759-8480. Looking forward to hearing from you, Lisa. - Kat, Experience Specialist at LawnStarter

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  Devon Babb

  1.0

  I live in the city and have a small yard. I liked the option to communicate through an app with my lawn care provider and needed help with the lawn due to a back injury. Time and time again, I had a bad experience. They do the bare minimum to get the job done. Often neglecting to mow my full yard on the outside of my fence despite being kindly reminded before my service let alone ever edge like in the description of my service. Many times my crew just never showed up during the service time of 2-4 days. I kept giving them chances because I would have a new crew assigned to me after a bad experience and wanted to get established with someone good. I tried all summer. I recently cancelled my service after my latest crew told me they were on the way and then no showed. I was assigned a new crew that came out within a day. I explained the areas of my yard that have been an issue in the past. I unlocked my gates for the crew to mow. They stole my tools that I had out for another project. The company will take no responsibility. Mind you, I was home the whole time and saw the crew on my security cameras as the only people in my yard. The job wasn’t even complete because they missed mowing my entire yard. Buyer beware.

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  Response from the owner

  We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention, Devon. We will use the feedback to make us better and to ensure this doesn’t happen again. Can you please call me at 512-759-8480 or email me at [email protected]? Looking forward to hearing from you, Devon. - Kat, Experience Specialist at LawnStarter.

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  Laura A

  1.0

  If I could give less stars I would. Please do not pick this company. Patrick from Lawn Starters is the worst human being alive, said that I didn't care about my yard in the first place. Such a joke of a company. I called countless times and never got a response, emails too. Then for the $50 cut, bag and edging I wanted, I got this. They claim their was poor communication, because they won't talk to you. I got cited for grass clipping all over the street, THANKS LAWN STARTER. My husband is away on business for 20 days, I have a infant, I work 50 hours a week and I needed some help. Instead, I've been crying for hours because all my grass is now dead, I have a fine to pay and I have to fix this mess myself. I'm just trying to catch a break! I can't say enough terrible things about my experience. Chunks of grass where not cut. They missed stripes up and down my yard. I had 3 neighbors say "Laura is everything okay, your yard usually looks so good" I'm completely embarrassed to claim this as my home. They can't come fix this for 48 hours. Why would you want to leave this, it's a terrible look for your company. I really think my infant child could run a better company. You're a mess of a group. But S/O to Rachel for trying to help. You should go get a better job somewhere else girl.

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