LawnStarter Lawn Care Service
Blackthorn, Toledo, OH

LawnStarter Lawn Care Service Reviews

3.8 stars based on 67 reviews

Featured Comments:

• R

  Russ Wuellner

  1.0

  The wife and I contracted moving with this service for her elderly mother because the company that did it before closed the doors suddenly. Lawnstarter was prompt getting out to mow it quick once they received a credit card for 3 mows. (want to state it was appreciated they squeezed us in) Was told in the beginning they may have to mow it and charge for two since it was really high from all the rain, and we were ok with this!!! They mowed and left it looking terrible!!!. Called them and waited one hour and still couldn't get anyone on the phone. Finally got a call back the next day and was promised it would be mowed again/mulched up over the weekend but they never showed. Lady on the phone is really nice but the service is terrible!!!. Take a look at the pictures and it tells the story

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  Response from the owner

  I want to sincerely apologize for the service issues at your home. In this newly developed position, Experience Specialist, it is my responsibility to follow up to make up for the mishaps that occurred with your service and to improve upon your level of satisfaction. While we typically pride ourselves on doing everything we can to make our customers completely satisfied, it’s clear we fell short here. I want to make sure that you get the attention you deserve as a valued customer. Give me a call at 512-759-8480 or email me at [email protected]. Kat K. Experience Specialist at LawnStarter

• A

  Anna Hartung

  5.0

  David is always punctual and considerate. He's great at communicating so I know if there are any problems or changes, also being able to text him is so convenient, he always gets right back to me.

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  Response from the owner

  Thank you for taking the time to share this positive rating, Anna! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!

• h

  heba m.

  1.0

  The worst customer service company I have ever interacted with. they do not show up for the job more than once. I call to cancel their service because of the lack of reliability. They tell me they will charge me with cancellation fee although they are the ones who did not show up. I request to speak to a supervisor to complain about the cancellation fee and they say this does not qualify as an issue to be discussed with a supervisor. Totally shady and unacceptable. Would caution all to be careful when dealing with this company

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  Response from the owner

  Heba, we are sorry to hear about your recent experience with services. Please accept my sincere apologies for the inconvenience. Please know that we are working proactively to correct any mistakes made in response to your negative feedback. Please feel free to contact me at 512-759-8480 or email me at [email protected]. I look forward to hearing from you soon! Kat Experience Specialist at LawnStarter

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