LawnStarter Lawn Care Service
Bull, Charleston, SC

LawnStarter Lawn Care Service Reviews

4.1 stars based on 86 reviews

Featured Comments:

• S

  Sonya Chambers

  1.0

  I emailed my service pro to move my grass Cut date up, received text from Jacob (Onekoolkat) that he would come out early. For reference: schedule cut was for Thursday-Friday, but “pro” stated he would come out the weekend before, but never showed or texted or called - I reached out to help@LawnStarter and relayed the below information, they rescheduled with a different pro for this week on Tuesday Wednesday- no one came. This is COMPLETELY UNACCEPTABLE! This is POOR POOR POOR SERVICE! I will not recommend you to anyone and I’ll make a comment to the BBB services! My grass is extremely over grown and now I see that -the company- moved my date to next week! Now not only is my grass overdue, I now have been put out again on not getting my grass cut. DO NOT USE THIS COMPANY! This is the second time I’ve used them with poor service!

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  Response from the owner

  Thanks for taking the time today to leave a review about your lawn mowing schedule, Sonya. We apologize for the unexpected delays in your schedule. I understand that this can be quite disappointing, especially since expectations were already set. When you have the time, you may email me at [email protected] with LSREVIEWS as the subject of your email, so we can discuss the resolution we have for you. - Joey, Experience Specialist at LawnStarter

• B

  Barbara Seltzer

  5.0

  My provider Shane does excellent work, and is very reliable. Wasn’t pleased with my first provider and had no trouble changing.

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  Response from the owner

  Thanks for reviewing Shane's lawn care work, Barbara! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.

• S

  Shell Moore

  1.0

  They cut down my pineapple sage, jalapeno plants, and tomato plant. We've been using them for several months, and today the person they sent cut every plant we had down. We immediately canceled our service. i do not recommend them, all they offered was a 15 dollar discount off of services. Those plants were 6 months old, and took a lot of work to maintain. I just had surgery so, I haven't been out to weed them in a month, but they were still noticeablely plants, not weeds. Extremely disappointed.

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  Response from the owner

  Shell, we sincerely apologize for your recent experience on your service, when your crew cut down plants in your property that were not supposed to be included for mowing. In light of this incident, our remediation campaign seeks to turn your negative experience around and build your trust in our services again. Please feel free to contact me at 512-759-8480 or email me at [email protected]. I look forward to hearing from you soon! Kat, Experie Specialist at LawnStarter

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