LawnStarter Lawn Care Service
18th, Denver, CO

LawnStarter Lawn Care Service Reviews

3.5 stars based on 299 reviews

Featured Comments:

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  Pamela Perez

  1.0

  Worst company ever. Job was not completed but was charged full price. Let half bag of lawn clippings on side of my house as well as my lawn. Didn’t edge nor did they mow my back yard. Worst customer service ever. Was told I could not get a refund and it didn’t matter that the job wasn’t finished. Offered to send someone out to complete but it would have been another day. To top it off this was my first service and now my last.

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  Response from the owner

  Pamela, we are sorry to hear about your recent experience with one of our services. Please accept my sincere apologies for the inconvenience. Please know that we are working proactively to correct any mistakes made in response to your negative feedback. Please feel free to contact me at 855-465-4817 or email me at [email protected]. I look forward to hearing from you soon! Kat Experience Specialist at LawnStarter

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  matthew wilmes

  1.0

  Booked service from this company for a weekly mow on the 5th of August. I have been cancelled on for 3 weeks in a row now and they just keep changing my assigned crew and mow dates. It's now the 27th and I get a message that my crew has changed and now I'm due for a mow after this weekend. Not going to work for me to have my lawn cut monthly. Requested to cancel service, but I bet you that will be a headache of a process too. Will update my review depending on how that goes. Do not use this company! Update 09.01.2021: The process to cancel was super easy and they gave me no hassle. The company becomes super responsive after a 1 star review and wanting to get you to come back. They offered to get a crew out right away in their follow up emails and offered some free mows, but I had already booked a new company, which mowed my lawn the next day after booking. It is too little too late, but if you get stuck in the same situation I did, at least you can cancel.

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  Response from the owner

  Matthew, we're sorry to hear about how your crews have been delaying your first mow schedule. In light of this negative experience, our remediation campaign aims to make things right and restore your faith in our services Please feel free to contact me at 512-759-8480 or email me at [email protected]. I look forward to hearing from you soon! Kat Experience Specialist at LawnStarter

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  Miranda B.

  3.0

  This was the worst service experience I have ever encountered! As soon as I signed up this company attempted to change the terms of the agreement! I did not agree to the new terms. However, they managed to bill $9.00 to my credit card for "attempting" to mow the lawn during the last massive snow storm! AVOID THIS COMPANY!! 032921 Initially, I gave this business 1 star secondary to all the issues with which I dealt. I modified this to 3 stars after speaking with "Joey" and his sincere apology. I did not reschedule because I decided to do my own lawn - but my customer service experience with "Joey" was very positive.

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  Response from the owner

  Miranda, thank you so much for your time. It was a pleasure speaking with you about your concerns. Your feedback goes a long way, and will make a positive difference. I sincerely apologize for the poor quality of your service. If you ever need anything, please do not hesitate, to you please call me at 855-465-4817 or email me at [email protected]. Your complete satisfaction is my priority.

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