LawnStarter Lawn Care Service
5th, Minneapolis, MN

LawnStarter Lawn Care Service Reviews

4.2 stars based on 209 reviews

Featured Comments:

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  Eman Tewelde

  1.0

  They came at 6:14 pm and left at 6:18 pm. They damaged my property and they marked completed. Here's the pictures how they left it. Never cleaned up. I will never recommend to anyone.

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  Response from the owner

  We already investigated your issue and have an available resolution. We would love to discuss this with you further, Eman. Please email me at [email protected] or call me at 855-465-48, so we can discuss this issue further. Thank you! - Joey, Experience Specialist at LawnStarter

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  Paul Michaud

  1.0

  To start, I loved the idea of downloading an application and being able to order all the lawn services I could need from one spot. However, that's where the convenience ends. The communication feature of the app is impossible to figure out. Even their lawn care professionals have difficulty with it. I started the service on about 8/28/2020. As of 9/15/2020 I've had, from what I can tell and it's confusing, 5 teams assigned to work on my lawn. The weekly mow is to include mowing, walkway edging and blowing the clippings off hard surfaces. The lawn mowing team has now had to come out twice because of the terrible job, and it still isn't right. And that's after 3 teams had to quit before they even started. In addition, the original request for was yard clean up and for a mow. Well it appears one of the professionals was going to do both, and then when they couldn't come, a new professional was hired to only do the mow and a different one to do the clean up, but they didn't coordinate so the mower came out, mowed around all the debris, then the clean up crew came and now I have spots of unmowed grass, not to mention the mower didn't blow the clippings off hard surfaces until the 2nd time they came out, and also did a terrible job with the edging. Buyer beware here. The crew that did end up doing the clean up charged more and didn't do all of the things the original crew was going to do. LawnStarter says I approved the new quote, but I can't find record that I did, and again, their App is a nightmare. And if I did somehow approve a new quote, I have no idea why it would be for less services and more money and why I would accept that? Countless customer service emails and haven't really gotten far. Also if you don't mention it to them, since it took them a few weeks to get out, they'll charge you a long grass cut fee because, well it's been a few weeks to get a team out. They did remove this fee upon my request. They lock you into 3 mows to work out the kinks, but honestly, the hassel has been so great for a simple mow and clean up, it's very frustrating that you have to stick with them for 3 mows. 2.5 weeks of this craziness is enough. I have canceled my service. If they want to suspend the final 2 mows I would appreciate it. Photos included are after the crew came out to fix the edging...still not fixed.

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  stacy nelson

  1.0

  They never showed up, constant run around as to when they will show up. Someone from LawnStarter contacted me by text, NEVER mentioned who they were. Just "are you looking for lawn service". IDK maybe it's my new neighbor asking if I need help picking up the leaves. Messages about "our best crew will be there in the next few days". Also text messages "is now a good time to talk". Not ONE phone call. 12 days later I cancelled the whole thing because NO ONE EVER Showed up. What a complete waste of time.

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  Response from the owner

  Thanks for taking the time today to leave a review about your lawn mowing schedule, Stacy. We apologize for the unexpected delays in your schedule. I understand that this can be quite disappointing, especially since expectations were already set. When you have the time, you may email me at [email protected] or call me at 855-465-481, so we can discuss the resolution we have for you.. - Joey, Experience Specialist at LawnStarter

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