LawnStarter Lawn Care Service
Saginaw, Grand Rapids, MI

LawnStarter Lawn Care Service Reviews

4.1 stars based on 41 reviews

Featured Comments:

• K

  Kaylee Hanson

  1.0

  If I could submit a review for zero stars I would have. When I initially called to start service I requested they quote me for gutter cleanup when they came to mow my lawn. First, they rescheduled my lawn mowing three times before I messaged the crew to say I needed my lawn mowed sooner instead of it getting pushed back every two days. Then, they didn’t even quote me for gutter cleanup when I asked for it. The second time they came out to mow my lawn, they damaged the fence, which is frustrating because I have a dog and my neighbor ha two dogs. The crew didn’t even make me aware of the damage, my neighbor let me know. I called LawnStarter to try and talk to someone and was connected with someone named Athea, who continuously refused to transfer me to anyone else and said I would only be communicated with through email for the damage. I submitted the damage report through the app as instructed and have not received any status update on my report. I’m greatly disappointed in this service due to the unprofessionalism. Additionally, my grass doesn’t even look good. It’s unevenly cut and looks like it was done haphazardly. I would have fared better to hire a neighbor kid.

• M

  Matt Mercieca

  1.0

  EDIT #2 - I received a reply from the owner of the business 10 months after I posted it. They suggested contacting support, which I did twice already (once on 6/7/2019 and again on 6/10/2019). When I contacted support, both times I included screenshots and photos. I did not post this review until after cancelling my service. EDIT - Looking at my bill, the price for the mow wasn't the whole story. Just like the credit card companies, I see "trust and safety" fees or other things which you would think would be included in the price. Original review: The service was convenient for my first mow. When the person was out to my place I requested a quote to clean up a patch of grass and remove the branches from winter storms. I received a quote and approved it. When the service was completed I found a pile of branches on my driveway. I wasn't happy, so I disputed that the service was completed. LawnStarter sent a second person out to correct the issue. What I received was a new quote to remove the branches that they originally left. I contacted customer service, and they said hauling away debris was a separate fee, but neither quote used those words. In fact, the second quote which was specifically to haul away the debris only used the word "remove". I cancelled my service and am looking for another company.

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  Response from the owner

  Hi Matt. We are extremely sorry to hear about your frustrating experience and want to help resolve it. Please call our customer support team at 1‑866‑822‑1766 where you can be best assisted.

• S

  Serena Son (공반이)

  3.0

  What grade of service you get depends who they send out. Sometimes the crew cancels service on the day. The app is sometimes annoying to use when I was attempting to pause service it said it was paused but next week it was still in service. The call center is always busy and often times returns the call hours and hours later.. had to switch service to different company. Oh not to mention the crazy price increase after a year... without explanation. I gave it 3 star because the last crew person I had who mown my grass was always on time.

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