LawnStarter
Jacinto, Austin, TX

LawnStarter Reviews

4.5 stars based on 1910 reviews

Featured Comments:

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  Arlene Coleman

  5.0

  I've been with LawnStarter for more than 4 years. They had been very helpful and easy to deal with. Our of that 4+ years, I only have 2 service crews who comes biweekly. Hector is really good until I was informed that he will no longer be servicing my lawn after he damaged some of my sprinklers ( can't blame the guy, stuff happens lol) I'm just disappointed that he didn't told me or kinda ghosted since he was my main guy for 4+ years. LawnStarter set-up a new crew after. Both guys did a great job but Zachariah is much better even if he just started a month ago. Zachariah's lawn service is much cleaner I guess. Importantly, no problem with scheduling. I can skip service if I need to, no hassle at all. Price wise, they are still cheaper than some company. No problem or issues with billing. Their phone app is easy to use. Great experience so far. 👍👍

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  Response from the owner

  Thanks for reviewing your pro’s lawn care work, Arlene! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app. We look forward to serving your lawn for many years to come!

• S

  Scott Smith

  1.0

  Here’s an update after dealing with Kat, a Customer Experience Specialist. She followed up after my original review. I’ll give Kat credit for her time and effort to understand exactly what occurred with the property damage caused by a landscaper that Lawnstarter referred to my home. When it was all said and done, she was unable to resolve my concern. She had this very polite demeanor with an “I feel your pain” approach but nothing changed. She did not reimburse me for the $250 cost that I paid to have my sprinkler system repaired. Bottom line…..It’s rare to meet such a nice person who can accomplish so little. DO NOT USE LAWNSTARTER!! They sent a contractor to remove some dead rose bushes and the guy destroyed my irrigation system with a pickax. When he did not return to repair it, I called the main office for help. They said that the contractors are not employed by LawnStarter so they declined to take any responsibility even though they sent him to me. I insisted they reconsider their decision or I would have to cancel my weekly mowing service. So, they sent me to an “Incident Resolution Analyst” who told me I must be confused and probably called Home Advisors instead of Lawnstarter. I even sent them a screenshot of the contractor’s original text, but they just doubled down and said the contractor is incorrect. The whole experience felt like some bizarre corporate spin zone that puts the customer second. Now I’m looking for a reputable company to repair their damage. It’s pitiful.

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  Response from the owner

  We value your business and regret that you were disappointed, Scott. Furthermore, we’d love to discuss your experience in detail. To see how we can improve your experience and our process. Please email me at [email protected] with LSREVIEWS as the subject of your email, or contact me at 512-759-8480. Looking forward to hearing from you, Scott. - Kat, Experience Specialist at LawnStarter

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  Shawn Dibble

  1.0

  Hired them to do my yard and shrubs. First company came out. They marked a job complete when it wasn't. Then came back to finish. But then ghosted. So lawn starter sent out another company. New company scalped my yard in the middle of summer in Texas. They then left the lawn clippings on my patio out back (didn't even bother blowing it into the yard). Also trimmed my shrubs but left the trimmings on the shrubs and in my flower bed. So the clippings browned and made my already scalped yard look worse. I notified customer service to try to get a refund or at least a partial refund. They gave me the ring around and had me open tickets with different claims. But wouldn't give even a partial refund. Service was way over priced for really bad service. Will never use them again.

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