Lawn Works Landscaping
93, Lolo, MT

Lawn Works Landscaping Reviews

3.7 stars based on 34 reviews

Featured Comments:

• K

  K Haaak

  1.0

  Its pretty sad when the majority of a business' negative reviews are due to communication or "no show" issues rather than their actual work. After reading the negative reviews we decided to give them a chance and see whether our experience would be different. Unfortunately, it was similar to others you read. Just a note to the reader, you'll notice the raving 5 star review from Aspen, she's an employee of Lawnworks. (Unless there's another blonde gal named Aspen locally? Not likely) After the first cancelled appointment and then no show, we decided to give them another chance. Colin seemed very sincere with resolving the issue and sent Aspen out to appease us. The actual worker guy was to arrive later in the day to perform job. No show. No call. No return call the next day either. We had them scheduled to actually do two jobs, one sprinkler related and one landscaping related. We canceled both. Word of mouth in this small community is huge for businesses. Things would be much different with us, and I'm sure other customers, if communication was better. This day and age there is absolutely no excuse for poor communication.

• K

  Katie Guenzler

  1.0

  I had a terrible experience with this company. I changed around my work schedule to meet them at my house and they flat out did not show up! When I called to see where they were I got an excuse about a vehicle break down in another state and they couldn't make it. I decided to give them a second chance to bid the work, the owner, Colin, showed up to evaluate and bid my job. I received the bid later that day, accepted it and asked to have the work scheduled. I was told they would be there over 2 days and they would start the following week. As the date approached I called to have power and utility lines located, texted Colin the order number for that, no response. Texted him the next day to confirm he had received it, no response. Called and left a voice mail, no response. Called the main office and spoke with Aspen, she said she'd give Colin the message, no response. Day they are supposed to start working, no one shows up. Called Colin, no response. Called the main line, spoke with Aspen she told me that sometimes they don't get to a job first thing in the morning that's maybe why they weren't there (it was 11 am) and was told they'd give him a message, no response. Next day, again no one shows up. Text Colin, no response. Call main number, Aspen tells me that the managers don't put their work on the schedule so she can't help me. Call Colin again and leave a voice mail, no response. That was a week ago and I still haven't heard from anyone. I'm surprised they have so many good customer service reviews, must be their friends and family...

• B

  Ben Walter

  5.0

  Thank you to the landscape crew on an incredible job at my 4-plex. Even though I made several changes while the three guys were working on the property, they kept accommodating my “new ideas” ;). Thanks to Cody especially who kept working through the rain that last afternoon to finish the extra details. Highly recommend this crew!

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