Lawn Stars Group, LLC
River, Williamston, MI

Lawn Stars Group, LLC Reviews

3.6 stars based on 22 reviews

Featured Comments:

• E

  Elevate & Evolve

  1.0

  My experience with this business has been frustrating and in my opinion unprofessional. I was/am seeking a reliable, honest, and professional lawn care service. I've tried making contact with this company for 4 weeks, leaving messages and not getting a return call. I moved on. 2 weeks later, new month, I'm still looking for professionals, look up businesses online and lawn stars pops up. I had forgotten the name of the company and called again. I finally got someone, I am going to assume she was the office manager. Took my info, said she'd get back to me the following day when I hadn't heard from her I called back. She seemed flustered, unorganized, and frankly flippant about not returning my call. This IS a professional business right? I was asked a series of questions, which was expected, and asked in my opinion a question that should not have been asked because it seems disingenuous that I won't post here, along with a ridiculous request to provide some information that the lawn team should have been able to gather. I was told I'd get a return phone call, its been 2 days...crickets! I never got an estimate, I was never told if they could do the work I needed done, and was rushed through the process. No! As a business owner I get it that some days we can be "off ", we're human, but to be consistent in dropping the ball and turning away clientele=$$$ is just plain ignorance and frankly unprofessional. Integrity, honesty, and professional behaviors builds longevity and a rapport you want with the public, I did not get the impression any of that was important from the office manager or lady I spoke with. So, now I'm off again to try and find a professional company who cares about their potential clients to provide me with lawn care services. Wish me luck 🙏 IN RESPONSE: Although I see you've tried to save face based on this review, and that you have an idea who wrote it.... there is NO excuse for the unprofessional manner my call was handled. There is no excuse for not articulating what you tried to eloquently to state here during our phone conversation. I indicated that there was a senior in the home and those who are disabled, there was no empathy shown. I do not care what your policies are requesting the name of who previously mowed the lawn, it's not any of your concern. I was seeing if I wanted YOUR BUSINESS TO DO IT. That should have been YOUR only concern. Lastly, let's get this straight, I REJECTED your potential service. Not the other way around. I phoned you at 11am. You didn't call back until AFTER I provided the review, at 8am the next morning, exactly what I KNEW you would do. Let's just stop with the "clean up", take your loss, admit your unprofessional behavior and that you need a HUMAN RESOURCE MANAGER to assist you in creating a better image, and providing better customer service. I have a master's degree in HRM, are you hiring?

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  Response from the owner

  Hello! Thank you for taking the time to provide your feedback. I believe I actually left you a voicemail this morning to discuss your proposal that we spoke about yesterday in more detail prior to seeing this review. Part of the delay in the response on the phone was due to working on seeing if we would be able to accommodate your request with our already full schedule. Unfortunately, we are experiencing the same issues that most small businesses, restaurants and businesses in general are facing with the current employment crisis. Instead of just turning you away we were trying to figure out how we could help you. It is actually quite common to ask who currently services your property, if the property has recently been maintained as well as asking for the gate opening size so we can help get the proposal to you with our best price possible for you. While we were excited to call you this morning to let you know that we would be able to service your home we have decided to decline the opportunity to based on your review and dissatisfaction while we worked to accommodate your request.

• C

  Cathleen Schultz

  5.0

  I highly recommend Lawn Stars. Their team is very professional and thorough. Tony is an exceptional and fast worker, an asset to the team. We have been very happy with their lawn care and yard services for several years. Very reasonable pricing. They are a very reliable and wonderful lawn care company.

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  Response from the owner

  Hello Cathleen! Thank you so much for taking the time to provide your feedback! We are so blessed to have Tony as a part of our team to assist with providing the best service possible to our awesome clients like you! We really appreciate the feedback and have forwarded it on to our crews! Have a wonderful day!

• S

  Scott Merritt

  5.0

  Mid Michigan Lawns Stars are the stars of mowing and lawn care services. I have used three mowing services over the last 10 years and Lawn Stars are head and shoulders above any of the lawn services I have used. They are professionals that take pride in the work they do and it shows. My lawn is cut, edged and left with no grass clippings laying around anywhere. They treat their customers with the quality and service you expect. I highly recommend Josh and his crew for mowing and lawn care services. You will not be disappointed!

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  Response from the owner

  Hi Scott! Thank you for taking the time to share your experience! We appreciate you and have enjoyed working with you. Thank you for your business!

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