Lawn & Order, Inc.
Manning, Sacramento, CA

Lawn & Order, Inc. Reviews

4.7 stars based on 10 reviews

Featured Comments:

• J

  Jeanette Gehl-Harrison

  2.0

  I hired Lawn and Order to install drainage, irrigation and about a 12x12 ft. area with sod in my 2400 sq. ft. (minus hardscape) back yard. The estimate was almost .75 more than others but at that point communication was good and Dale seemed to have some good ideas so the impression was he cared about his projects. Before signing the contract he stated he would come to the project site to outline plans with landscape paint since my landscape architects’ plan I sent him had been changed somewhat by the hardscape another contractor had installed. I also sent a power point with changes. During his walk through for the estimate it’s important to note I showed him the actual rigid drain pipes I wanted. No one ever discussed a start date with me so I had to call to inquire. On the day the project started the crew showed up with inexpensive plastic drain material, no Dale and no plan. The crew did not speak English except for the leader as a second language. The leader was nice enough but either his English was limited or he was caught between the owner and myself. I was unable to get in contact with Dale. I was able to speak with someone in the office and after mentioning I couldn't give a good evaluation Dale called once. I was outside so he emailed saying the additional cost of the rigid drain pipe would be $1500 but he would reduce that to $750. I agreed because I had a choice of losing my deposit, putting in cheap material or paying the extra money which was less money than the deposit. It’s important to note the contract stated drainage so the digging etc. was already covered. I was paying $750 for several $10 drain pipes, two of which I already had and I had the rocks needed. When the project was finished there were multiple issues. Dale never came at the beginning, during or end of the project. The major issue was 8 inches of flooding after a rain which Dale blamed on my dogs footprints so he was not going to address. He was told the dogs also dug but I told him I have multiple people including the landscape architect to attest they did not dig. No longer trusting this company I asked my landscape architect and another landscape company for a second opinion. The landscape company said the drains were excessive and misplaced and the grading was inadequate. The landscape architect who knew my property said I need a dry well. Additionally the project was not completed as agreed on in contract and multiple drains were installed 2 inches above dirt and on an angle, one drain was installed in the middle of the walk way and a sprinkler was installed under the rain chain (for downspout). In addition to blaming the dogs for flooding Dale responded with platitudes out of ‘How to deal with negative reviews” 101 but was not going to even come over to look at the issues. Finally when I explained to Dale the other professionals had come to the home for a second opinion and disagreed with him he did show up. When I walked him around and pointed out all the issues his response was “I thought I was here to look at the water”. In the end he agreed to regrade the dirt in the flooding area with ½ yard of dirt, cap the sprinkler and left me to figure drainage, and finished the irrigation in the raised bed area. The grading did not really help the flooding so I, a 69 years old women, dug the dry well myself and this cleared the flooding problems. After the issues were addressed Dale agreed to I went out to start the planting and noticed my tomato containers, cages and tree stakes were missing (value about $100) my gates are padlocked and no one had been in the yard. I had offered a member of the crew lemons from the tree and witnessed him putting my crate for moving garden supplies in the truck filled with lemons. I did not say anything since I thought he would empty the crate and return it. He did not. Just heartsick about this experience and in the end was able to work with Excel Landscape to come out and fix the remaining issues.

• I

  Inflate The Fun, INC

  5.0

  You guys did a wonderful job breathing new life into my front yard and I just cant say enough about how much I love it. My neighbors are already complimenting us on how much our yard really stands out on our street now. Knowing that you guys do tree work is a blessing as I am sure we will have you do an estimate on one of our older trees eventually.

• D

  Don Draper

  5.0

  Wow, talk about keeping up with the Jones' About 3 of my neighbors went and got their front yards redesigned after you guys did mine. I told them they should have called Lawn & Order, Inc. as my still looks the best. Thanks for banging out such a dynamite job for me, I really do like being the envy of my neighbors.

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