Lawn Doctor of West Houston
Park, Houston, TX

Lawn Doctor of West Houston Reviews

4.8 stars based on 109 reviews

Featured Comments:

• J

  Joseph Rawley

  1.0

  Look! These are pictures of our neighbors' lawns....from next door and from across the street! Shall I show you our lawn? And now look at the pictures of OUR lawn! We will be cancelling our services with you as soon as you open again. We count ourselves fortunate that our neighborhood organization has not lodged complaints against us. These pictures were all taken today.

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  Response from the owner

  Hello Mr. Rawley, We regret that you are very unhappy with the condition of the lawn. I see in our record that you have been our loyal customer since 2017 and we sincerely thank you! It's fair to assume we have done a satisfying job for you for many years except for this recent issue. We did our last service on 12/1/21, and we have no record of your lawn turning yellow as you have posted, or you would have called us earlier. The yellowing lawn must have happened recently since your photos are dated 01/03/22. The yellowing St. Augustine grass could have been caused by many factors such as dehydration, brown patches disease, any application by the mowers etc. It isn't easy to compare to your neighbor's lawn as your lawn is pretty shaded with large tree roots on the surface. Due to shallow roots, this might have contributed to grass going dormant earlier. However, I am speculating here by looking at your pictures without physically inspecting your lawn. We like to come out and do a free re-evaluation to investigate and propose solutions. Our office staff tried to contact you numerous times and even scheduled to come out the next day after your review. But you declined to accept our visit. Unfortunately, we cannot help when we cannot visit your lawn. Achieving a great lawn is a team work as we only come out every 6-8 weeks. Again we apologize for how dissatisfied you are and we regret to lose a good and loyal customer like you. We hope you give us a call, and we will be more than happy to come out and do the needful to restore your confidence. - Owner

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  Mamie Hicks

  5.0

  I saw Lawn Doctor advertised on Facebook. My yard took a beating during the freeze last year and has just not recovered. I decided to call them to see if they could help my lawn. After calling,they were able to come out the next day. Raoul, the person who came, arrived at the time they scheduled. He was courteous, professional and seem to know a lot about what I needed for my lawn. He spent time explaining everything and didn't seem to rush. He even offered us a discount as a senior. Since he applied the treatment to my lawn. It has turned pretty green and seem to be doing better. I'm hoping to have my yard back looking good again. Thank you Lawn Doctor.

• M

  M

  5.0

  I first called Lawn Doctor when our front tree was full of odd bugs that were killing the tree. They responded quickly and took care of the bugs within a few days. We decided to have them care for the full lawn. They came out the first time to look at the lawn and give us advice and a quote. I don’t know much about lawns but was impressed at the free advice they gave even before we signed up for service. The technicians always call ahead, are friendly and on time, and give us clear notes for what to do next with the lawn. They even answered right away when my husband called back to ask about letting the dog out. We had a fire ant treatment done, which comes with a one year guarantee, and saw some ants reappear a few months later. I contacted customer service and they sent a tech out to retreat it within days at no cost and no hassle. We’ve been really pleased and will definitely continue to use them and add a few more services to the mix.

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