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LocalLawnCare has sorted out information about Lark Lawn & Garden in Norton, Grawn, MI which runs nearby. Find out info of the lawn care service provider like opening hours, addresses, phone numbers.

Lark Lawn & Garden in Norton, Grawn, MI | LocalLawnCare

Purchased a new snow thrower. Worked with Annette over email and on phone. Great to work with and communication was awesome. Went to pick up, filled out paperwork, had a young man give me a run down of the machine (he was fantastic also, very nice and informative while going over the machine) and on my way. Can't ask for more. Thanks Lark Lawn & Garden!

Thank you very much for your positive review!  We are happy to know that we met our customer service goals with you.  We appreciate you taking the time to write something positive on our behalf.

I brought my Husqvarna chainsaw in for a yearly tune up. Excellent repair, and reasonable price. Very nice staff, and willing to take the time to answer questions. Their repair department is busy, so be patient. It's worth the drive.

Thank you very much for taking your personal time to write something positive! We are happy to know that we have met your expectations.

For many years I didn't care for this place. Just personal bad experience.   But, late in 2021, I went in for a part for my mower, and the guy that helped me did an amazing job, and pretty much changed my attitude about this place.

Thank you for giving us another opportunity and for taking the time to comment something positive!

Helpful, friendly. I was actually making a delivery here,I purchased  a battery chainsaw just because I like these folks.

David, many thanks for taking your personal time to leave us a positive review.  Most only use their time for negativity.  It pleases us to know that we met our customer service goals and that you had several good experiences with us.  We look forward to serving you well again in the future.

So I go in and order parts for my mower and am told it would be a week before the parts would be in. I wait for a week nothing. I wait another week and call nothing and they sound like im a bother calling even though I have ordered parts that came in and was never called. Another week goes by same thing, nothing. We don't know when I'm told. Week 3 finally canceled order because I had bought another mower because I needed a working mower. Wow your part are in im told. So stuck paying for parts that I can no longer use because I had to buy another mower. I realize it's  not the fault of the dealer but the attitude i got for inquiring on my late parts will not doing business there anymore. The customer service is terrible there couldn't  tell me when or if my order would even come in. Noticing a pattern all of the battery views have to deal with customer service not the product.

We are sorry that this occurred.  We are sorry that you did not read or, perhaps, were not told about our policy on special-order parts.  We are also sorry that your needs were not met during a pandemic where there is a world-wide crisis of shortage of labor and parts, and where supply chains are interrupted.  We, of course,  do not feel the need to accept full responsibility for this.  We have new equipment and parts that have been on backorder for over 6 months.  We could call all of our customers with weekly updates on parts orders. Yet, later, when you're standing in the store waiting in line because we are busy updating everyone via phone, you are inconvenienced even though you bothered to come to our store for personal service.  It's a "Catch 22".
P.S.  In reviewing unhappy complaints, none about viewing batteries could be located and verified.

Excellent,  I bought a new yard tractor. Also, love my Stihl products I purchased from them.

Steve, we appreciate that you took your time to write us such a good review! Enjoy those products!

I purchased a new riding lawn mower there. They had it prepped and ready for pick up as promised.  Sales persons were all wearing masks.

Daniel, thank you for taking your personal time to leave a positive review!  Many only take time to complain.  So, we appreciate yours all the more.  We are glad that we were able to meet all of your expectations.  Enjoy the new equipment!

went to order a part, had the model of the unit the part was for, the broken part was also with me. it took them around 30 minutes to tell me they think they found the part. it had to be ordered. no biggie. they then told me there were no returns on orders, even if they were wrong about the part and ordered incorrectly. they wouldnt tell me the part number so i could verify it independently. they seemed surprised when i didnt order the part, couldnt order with confidence. staff was okay, dumb policies arent ther fault. They get one star, because zero wasnt an option. (side note they were also overcharging on the part once i talked to a professional dealer unaffiliated with these folks.)

We appreciate your name on here, as you are not disgruntled (or brave) enough to leave your real name.  Also, insects do not have tear ducts.  One other correction, no returns on SPECIAL orders.  This is a business.  Businesses need to stay open; therefore, there is a cost involved.  We apologize for being honest with you about our policies.  We are glad that you found another location to shop, perhaps they will enjoy your need for fee-free business.  Also, we are glad that you feel comfortable to leave other inaccurate information as to cost and policy without evidence on this review.

I'll be in thursday afternoon I will be walking In and asking for the store manager if i cant make it there that day i will be calling and asking for the store manager. Who ever was in charge of that phone today 4/5/2021 should be written up at the very most. That wasnt customer service that was rude enough to make me not want to spend 15k to 20k.

Well, here we are on Friday evening 4/9/2021 and we are yet to hear from you again.  So, apparently, the situation is not as dire as it seemed.

Let's see after buying,  lawnmower - 4,900.00, leafblower - 459.00, - chainsaw - 459.00  chainsaw II  179.00,  snowblower 1,599.00 - leafblower -  249.00.  Plus all the goodies that go with everything and "James" will not let me borrow a wrench to take my chain off a saw that I brought to have sharpened.  OOO  MY MY,  Then the saw for 179.00 that I bought 4 weeks earlier woun't start, so I ask him will you fix this?  Sure he say's,  so I leave it with him and after 16 days I call and ask is my saw done?  They say your next in line three days from now.  I know everyone is busy, But James "you really need to go to customer school 101.  And No I would not steal your 3.99 wrench.  I would bring it back just like, I said, I would.  I will definitely think twice before I want anything from  your store.

Lark Lawn & Garden
Norton, Grawn, MI

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Lark Lawn & Garden Reviews

4 stars based on 108 reviews

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