Landscape East & West
90th, Clackamas, OR

Landscape East & West Reviews

4.5 stars based on 62 reviews

Featured Comments:

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  Eugene Kubovsky

  2.0

  Degrading quality. Damage to the landscape. I was quite happy when our HOA (Autumn Hill) switched landscape contractors and got Landscape East & West to service our community. However, with the honeymoon period over - I am observing steady decline in the quality of some services. While I am not a landscaping specialist, or a professional gardener, and can't comment on everything LE&W offers, some of the basic tasks like moving, edging, cleaning and paying attention to details - those are things you don't need a degree to tell the difference in quality of work. It also happened so that my lawn (as well as probably majority of homes in our community) requires just those services for most of the time. - Moving is done in the same manner (pattern, trimming height, etc) regardless of the outside conditions or the lawn condition - wet or dry, rain or shine, too hot or not. On top of that for the small patch of grass I have they use quite bulky and heavy equipment, which simply rips the grass when they attempt to turn it around, not mentioning all the furrows left after the same pattern being use over and over again. - Edging, a simple task, is done regardless whether it is required or not - say in places where plastic landscape edging is used. And the crew seems to not be able to notice plants in the way of their edger, and simply shred those plants. - Grass trimmings are sometimes left just on the lawn, but mostly are over pathwalks, flower beds and even on the cars next to the area being mowed. Since I have exhausted the only venue I had - HOA management - for addressing this issues, I hope this comes to LE&W owners' attentions. I bet this is not an isolated incident, as the same crew works on other properties, other HOA etc.

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  Response from the owner

  Eugene, I'm happy to meet with you onsite to walk the property, discuss your concerns and address any potential issues with the performance of the crew. If you would like to set this up, please call into the office at 503.256.5302 and ask for Steve. Thanks for your feedback.

• S

  Sue

  5.0

  The team was excellent and the quality of the work was better than I thought possible in such a short time frame. There were some start time adjustments but we were informed regularly and once the work started it was smooth sailing. The crew were professional and nice people. What was once a huge lawn is now a beautiful combination of hardscape and low-water plants. Love it! We would not only recommend them but plan to use them each year for a cleanup.

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  Response from the owner

  Dear Sue and Tom, Thank you for sharing your experience with us. You were both wonderful to work with and so glad you are pleased with the installation of your new backyard design. I look forward to watching your new landscape improve as it grows into an oasis. It was a privilege to be a part of your project. Thanks for your business, Bryan

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  Emily Moothart

  5.0

  We had water leaking into our basement because of poor drainage. Bryan came out right away and discussed the problem and made suggestions for how to fix it. We agreed on a plan and he wrote it up. I was pleased with the sales interaction because it didn't feel like "sales" but like an effort to find the best way to solve a problem. The super amazing part was the team that came out to do the actual work. Ryan and Jose were super nice and friendly, and always seemed to be genuinely smiling. At the end of the first day they hit a snag: there were multiple *massive* tree roots in our planned path. I was concerned, but they just suggested an alternate plan (which I actually liked even better) and didn't complain that it meant trenching further than expected. The planned work ended up being done just beautifully, and we can already see how well the new drainage is working. But what really blew me away was the "above and beyond" work that they did. I had some random rocks lying around, that I hadn't decided what to do with, and after asking permission, Ryan built them into my existing landscape! It looks so much better! The drainage exit, which I had thought would just be a pipe end, they built into a lovely little rocky exit that looks more like a garden fountain than a drainage pipe. They also hauled away a significant amount of green waste that I had cut down but which didn't fit well into my bin. They just tossed it all into their truck and said "no problem!" Finally, they used the remains of my mulch pile to cover every bit of dirt/mud around the pipeline (and beyond). I was expecting a drainage solution, and I got a good one. But I also got a mini yard makeover in the bargain! Ryan and Jose clearly love their work, and it shows. I would hire them again in a heartbeat!

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  Response from the owner

  Emily, Thank you for taking the time to share your experience with Landscape East and West. I will gladly pass along your kind words to the crew and thank them as well for their hard work. I know that drainage may not be the first place you want to invest your money but at least we can take a potentially stressful situation such as drainage mitigation and turn it in to a pleasant experience. It was a pleasure to work with you and I hope I gained the opportunity to work with you again in the future. Have a great holiday season. Thanks, Bryan Backman

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