Landscape Design Company (LDC Management Groups, LLC)
Lula, Lula, GA

Landscape Design Company (LDC Management Groups, LLC) Reviews

4.7 stars based on 12 reviews

Featured Comments:

• M

  Mary Byrd

  1.0

  They are so difficult to get in touch with. Been trying for months to have them come out and give me a quote. Have been communicating via email- the first person who responded claimed someone tried to email me back yet I had no emails from them. Second person months later when I decided to try again said they needed my phone number to set up a date. Gave them my number and emailed/ left a voicemail several times that I have not heard from them and when they got back to me days later via email they claimed they’ve called and texted but I’ve received no calls or texts. Save yourself the time and find someone else to work with—I’ve given up on them. Very frustrating. EDIT: I appreciate your response, however, I can assure you that no emails from you went to spam. I already thought of that and checked my spam when I received an email from you, Mr. Cohea, claiming that Nicole had been trying to reach me. Additionally when I responded to your email I received no response back. A fully staffed office means nothing when you do not answer your phones. I left at least 3 voicemails over the past several months (again, because nobody answered the phone). I would think if you all called me you would have left a voicemail. I have none. Christine also claimed she texted me, so what is your excuse for why I did not receive a text? You’re correct in that you do have great reviews, which is why I wanted to work with you. Unfortunately that also means nothing when I cannot get in touch with you or you refuse to just schedule with me via the form of communication that is clearly working (email). I’m really not sure how you can claim that this is all my fault and all of these forms of communication just failed and/or went to spam when every other landscaping company I contacted once I decided I was done with yours got back to me within a day. I had somebody out the next day.

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  Response from the owner

  We have responded, we have left messages. LDC has a full office staff that answers the phone. Sorry for this being a problem but I can assure you both Nicole and Christine (Our Residential Specialist) have tried communicating with you. Our Commercial Division also answers the same phone if Nicole is on the line with another customer, there is always someone at the LDC office to answer a phone. We can only call, if its answered or not due to our number being recognized or not is out of our hands. If an email ends up in a spam folder, thats out of our control also. 1. When a potential residential customer calls LDC. Nicole answers the phone and collects all the information. 2. From there Nicole determines which designer (Christine, Tom or Daniel) will be assigned to schedule the appointment with new customer. It depends on the type of work being requested that determines on who gets the call. 3. We do have a procedure in place. Our designers will call 3 times, if there is no response then an email. If there is still no response, then Nicole will try calling from the LDC land line so it shows on customers caller I.D. that Landscape Design Is Calling. 4. After all of that, if there is still no response, we move on. We dont like to, but we have to because of the amount of estimates that we have to schedule. As you can see from the previous reviews, this is not the norm from LDC. We not only take pride in our work in the field. We also take pride in our customer service which includes communications and we take it seriously. Mark Cohea President and CEO

• G

  George Lewis

  5.0

  Tom and Mark at LDC came out and looked at our backyard which was having drainage issues, along with several other problems. LDC designed a written plan for our project, after meeting with us to discuss our vision for the area and our budget. Tom met with us a second time to present his plan and to discuss the solution that he was recommending. After a few minor adjustments we decided to go with LDC, based on Tom and Mark's professionalism, pleasant personality, and responsiveness to our needs. Our project began and finished on time, and Tom was there throughout the stages of the yard prep and installation to check in on the process. The crew that Tom assigned to our project, led by Andy, were also very professional and did very nice quality work. During the installation of draining pipes they inadvertently hit and ruptured a sprinkler line. They made me aware and replaced the line without a hitch. The entire job was completed in a week (5 days), one day ahead of the schedule. Our project has only been complete for a short time, and we have received numerous compliments from our neighbors on our beautiful new landscaping. Needless to say, we are VERY pleased with the outcome. Thank you Mark, Tom, Andy and the crew at LDC for a job well done. We highly recommend them without reservation!

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  Response from the owner

  Thank you for the kind words Mr Lewis and enjoy that yard. Remember to tell your neighbors to call us at 855.LDC.FIRST

• J

  J Thomas

  5.0

  LDC is the absolute best! They have done amazing work for us. We are extremely happy with with the professional results they have provided. We have had them do work for us twice now and have plans to definitely use them again! If you are looking for a polite professional landscaping company then look no further!

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  Response from the owner

  Thank you Mr Thomas and enjoy the Zeon Zoysia!

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