Kustom Detail Landscaping and Excavation
280, Greencastle, IN

Kustom Detail Landscaping and Excavation Reviews

3 stars based on 12 reviews

Featured Comments:

• P

  Prime Real Estate Group

  1.0

  The pictures say it all. We had a very bad experience and, unfortunately, cannot recommend James Coy or Kustom Detail. Mr. Coy was doing work in front of our office building putting down sod and offered to seed areas of the front lawn, apply sod to one area and then slit-seed the back yard for $400 total. He said he would do the work that day and wanted payment the same day (should have been the first red flag). A check was left for him at our front desk...and as soon as the owner left the office (and after only seeding and minor sod work in the front yard were done), he came in and asked for the check even though he was not supposed to get it until all of the work was done. He left and never came back to do the back yard. Furthermore, the seed he put down never came up (only weeds) and the sod he put down was dead when he installed it (a piece he said was left over from a job he was doing for someone else on Seminary St.). When we complained, he came back to put a new piece of sod where the old dead one had been...this new piece was half dead but eventually died completely. After a couple of months had gone by with no resolution and no work started in the back yard, we asked for the money to be returned because the back yard wasn't started and the front yard results were worse than when he started. The first time, he ignored the request. The second time, he became defensive and angry saying we had been his only unhappy customer and it was our fault his work had turned out poorly. He accused us of not watering the lawn properly and killing the grass with pre-emergent (both untrue). He said he didn't want to refund any of the money because he was coming back later in the fall to seed the back yard. When he was told not to come back and just return the money minus the cost of the grass seed he used, he became angry and behaved in a surprisingly unprofessional manner that we hadn’t experienced with other contractors. He said he would only refund $200 because he believed that was what the back yard work was worth (even though he said the slit-seeding was the bigger job at the beginning). He did send a refund check for $200 through the mail, but this was unsatisfactory since the job was not completed and the results were poor and he didn't stand behind his work. It was a disappointing experience and we later learned we were not his only dissatisfied customer or the first customer he had gotten angry with. Additionally, the sod he installed for the City in front of our building has almost entirely died even though the City workers watered it daily for at least 3 weeks. Mr. Coy fertilized it with handfuls of unevenly-spread granule fertilizer the day he installed it, which caused some of the grass to turn brown and die within the first couple of weeks and then those burned spots just kept growing as the sod continued to die. The pictures with this review show the sod in front of the office between the curb and the sidewalk (paid for by the City), the sod installed along our fence, and the areas where seed was put down, but only weeds emerged, which were the results we got for $200 paid and time spent arguing with Mr. Coy. We now have to have this work completely done over. It was a disappointing experience and we wish we could report differently.

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  Response from the owner

  I take it this review is written by Charlie Witts daughter. You was rude from the start. My father loaned your father money during hard times. I know it was never repaid but we moved on. This job was completed in dead of summer. You can clearly see by pictures you never watered. Look how dry the ground is. I said I was coming in fall to fix. You made it clear you didn't want me back on property. I still went ahead and fixed it in the fall. It looks amazing. I slit seeded it all and repaired. I also touched up in spring. The city ask to do it to shut someone up because of constant complaints over new sidewalk. Installing sod July doesn't work unless watering is kept up. Thanks again for pictures showing how dry ground was. I would have fixed it sooner if you didn't but in. Thanks James

• A

  Andy York

  5.0

  (Fantastic company) Couldn't ask for a better, mentor, teacher, boss. Seriously best mowing service around hands down.

• R

  Rachel Bigsbee

  1.0

  I did not get work done by the company, but I do find it important that I review and let anybody know that if you are part of the LGBTQIA community.... this company will not be friendly towards you.

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