Kapp's Green Lawn
Craig, St Louis, MO

Kapp's Green Lawn Reviews

3.4 stars based on 17 reviews

Featured Comments:

• M

  Michael McGlothlin

  1.0

  Stay away from this company they never show up, over charge, rude when calling to understand when someone should be at your home. I was supposed to have aeration and seeding done Which required me putting little flags in my lawn so they could see where the irrigation heads were and no one showed up. I called on Friday afternoon and the person answering the phone could not be any more useless. No one called me back they could not reach the production manager who apparently was out on site completely unresponsive. I waited two weeks for the service and no one showed up and it was almost as if they were upset with me for being upset because no one showed up in an entire week. They didn’t call me to notify me of any delays or anything. When I asked for credit they indicated they don’t issue credits to the credit card they were charging, they actually cut a check and have to mail it to you. Keep in mind, this is supposed to be a locally family owned company but apparently it’s not. I now have to wait for someone in the home office in Indiana to actually cut a check and mail it to me which can take 7 to 10 days. Overall experience with this company has been absolutely horrible and I can’t stress enough how awful this has been. Do not call this company. If you do just try to get them to come out to give you a quote and that will answer your question on how to move forward with this company I think you will find it to be beneficial To look at other options like I am at this moment

• B

  Brent Lang

  2.0

  I used Kapp's for almost 10 years for aeration. They would schedule the desired month at the time of booking and always did a great job. I signed up for the full service this year including mosquito control. The people that deliver services have been knowledgeable and very professional if I approached them with questions. My yard has responded to the treatments and the mosquitos weren't as bad as the previous year. However, scheduling and communicating through their office or email has been very unsatisfactory. I've found the staff answering the phone to be extremely rude and unwilling/unable to answer questions about their products and services. I still have no idea when they'll show up for aeration this year after multiple attempts to contact them. I was told 3 days ago that my order was on the supervisors desk, but nothing has been scheduled. Followed up this morning and was basically told it hasn't been scheduled and they don't know when it will be done. I've cancelled all service with them moving forward.

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  Response from the owner

  Thanks for taking the time to speak to me on the phone the other day I hope we resolved your problems if you have any other issues please let me know.

• G

  Gloria Bhat

  1.0

  They were great when I was outside watching them where they could see me. When I watched without them knowing they didn't do my full yard,they did one straight shot through one side of my yard and out through the other side, loaded up and left. I called to notify them of it and nothing was done so I canceled service. You shouldn't have to babysit your lawn service.

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