K&M Lawn, Garden, and Arborist Supply
Hoffman, Culpeper, VA

K&M Lawn, Garden, and Arborist Supply Reviews

4.2 stars based on 74 reviews

Featured Comments:

• L

  LP D

  1.0

  Left a riding mower (Craftsman 18.5HP) with them for approximately 3 weeks. They took it apart and ultimately told me that it would cost $800 to to fix a $1300 mower. It was diagnosed as having a broken crank shaft. Also told me it would cost me more to put it back together. They returned the mower in pieces along with a bag of parts (nuts / bolts). Basically I paid over $300 to have them tear it down and return it to me in pieces. Those are the facts and you can ask yourself if this was a fair deal. By the way, after some research a new crank shaft costs about $50. I would have been better off keeping my money and kicking the machine until it fired up. At least it started periodically before I brought it to them. Absolutely no help and very poor customer service. Do not recommend at all. Update 04/25/2022: Checked my card statement just to confirm amount charged: Diagnosis charge on 8/3/2021 for $81 at - K&M Lawn Garden and ARCulpeperVA and another for $234 on 8/23/2021.

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  Response from the owner

  LP D, I should be able to use this information to locate your invoice and notes. Update: Mr. Davis, i am sorry you feel like you were not treated properly. I tried to reach you yesterday to discuss the situation and provide some additional information based on the technician's notes as it appears that this happened over 8 months ago. Id be happy to do so if you want to contact me (David) at the store. Otherwise, I hope you are able to find a shop that you feel will better meet your expectations in the future.

• K

  Kevin Koehler

  4.0

  I recently went in there to purchase a couple of items and see about getting my lawn mower worked on. I found the staff very friendly, knowledgeable and overall helpful. This is a place if you need items to take care of your yard from cutting it, trimming to digging it up they got it will get it. Also if you need supplies to trim your trees or climb them they have everything you need from safety harnesses, ropes, slings and saws. They carry a variety of name brands that most people know like STIHL, SCAG, YANMAR, HUSQVARNA, KOHLER just to name a few. Yes, I will be a repeat customer in the future because I like the service. Why just 4 stars..... always room for improvement.

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  Response from the owner

  Kevin, we appreciate the kind words and we are always looking to improve. We continue to add more products and lines so be sure and stop back in soon to check them out.

• R

  Ritchie Pratt

  5.0

  I took a very old wood splitter here, from our guess 40yrs+, with many issues. Some parts were discontinued and it took a lot of work. They spent 3 months and it took just over $1000 parts and labor to repair. When I went to pick it up IT DID NOT START. It took 53 pulls, flooding the engine, and using starting fluid. It was likely a small electrical contact glitch due to being recently exposed to the rain, but the manager and myself decided this was unacceptable. So after a serious but congenial conversation, they decided they would give it some extra TLC and personally deliver it to my farm (30 min away) free of charge. I am super happy with the way it is running, and want to give a shoutout to Dillion for his help working on the machine, Brad for searching out parts, Dawn for keeping me updated during the process, and to Greg for dropping it off today. Looking forward to doing business again soon guys, thanks

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  Response from the owner

  Richie, Thank you for the detailed review. Of course we are thrilled that you are happy with the final resolution. I will be certain to let Dylan, Brad, Dawn and Greg know you are pleased. We too look forward to working with you next time you need some help.

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