Integra Lawns Fort Worth Lawn Care Service
Mountain, Fort Worth, TX

Integra Lawns Fort Worth Lawn Care Service Reviews

4.7 stars based on 91 reviews

Featured Comments:

• K

  Kylee Barnhart

  5.0

  I have been using Integra for 2 years now and have been very pleased. There has been a couple times I had concerns and they sent someone out that day or the following to review or correct. I was thankful for Cristian's patience this past week. I had misplaced the back gate key and he gave us time to locate it rather than leaving right away since it was already the end of the workday. He waited paitently with a smile🙂

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  Response from the owner

  Thank you for taking the time to post a review. We will definitely let Christian know you appreciate him.

• E

  Edith Alvarado

  2.0

  I waited a few days to ensure this review was based on truth and not anger. We used Integra for about 2 years. In that time frame they did reduce our weeds (never completely) and they were good about keeping their appointments or letting us know when they could not make it. They did have to come back a few times because the grass was left uneven or patchy, but overall, it was ok. The reason we recently stopped their service was due to their billing department. Our account was charged over $160 with no call ahead of time to give us a heads up or to explain why; it was simply charged without warning. When I called their office, they explained that they were cleaning out accounts and it was backpay from June, July and August. Our account was on auto pay and never showed a past due balance in the customer portal. When I submitted my bank statements to show the payments made for those months, they emailed me back and stated those payments were for invoices previous to that. They took no responsibility for their billing error and simply put the load on the customer. I can only assume this was a year end audit and the same scenario happened to other customers - a few days after Christmas and right before most people’s bills are due for the following month. I highly recommend avoiding auto pay with them, keeping track of the dates they do the work, charges and receipts if you still chose to use their services. Also, ensure they don’t automatically put your card on auto pay without your consent. This was our case a few months after we started using them, but I made the mistake of not making a big deal of it because of the convenience.

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  Response from the owner

  Dear Edith, thank you for sharing your feedback. While we like good reviews. Being a small local business, a less than stunning review really helps us see where the holes are in our business. We have discussed this issue in detail with management and we found a solution to avoid this from happening in the future. In a nutshell, we use a 3rd party billing system for our card processing/CRM software as we do not have the technology in house to provide bank level security for our clients accounts. During our account audit we found 14 clients in our data base that had not been charged for services throughout the year due to a system glitch. This is where we made a huge error! we had 2 separate departments working on the accounts. As they found bad accounts the amounts owed were simply converted to new invoices, when that happened the invoices were added to the daily billing items and were billed by the operations manager as a daily process. In those batches, were the old invoices, and no one was notified. What we are doing now is anytime we find an old invoice, is to notify the client, and flag the invoice for review so it doesn't automatically get charged at the end of the day. However we believe the glitch has been fixed by our system provider. To address the issue of auto charge, our policy is to only accept clients that have a card on file for automatic billing as stated in our service agreement. What we did not know is that during an update of our CRM by the service provider, the option of not having automated payments was added to the client portal and gave clients the option to opt out with out us knowing they did not wish to be auto-charged. We have also addressed this in the client portal and should no longer be an issue. Again, we really appreciate your feedback and we’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out to Integra Lawns with any further comments, concerns, or suggestions you wish to share.

• M

  Michael Joshua

  5.0

  Outstanding Overall Customer Service Experience. The gentlemen did a Beautiful design on my home. My wife/I Love it!!! Kudos!!!! I Don't have to climb that roof no longer. I would recommend Integra Lighting & Lawn Company for your needs.

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  Response from the owner

  Hi Michael, Thank you for taking the time to write a review. so happy you enjoyed the Christmas light installation.

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