Images Advantage Group
Production, Burlington, KY

Images Advantage Group Reviews

2.7 stars based on 25 reviews

Featured Comments:

• B

  Brittany Hawksley

  1.0

  We hired Outer Image to build our patio and install a drainage pipe in the backyard. They came back in Nov and started and finished in Dec. The company installed the wrong drainage pipe and when contacted they told us they would come out to inspect it but never did. We then called them back and they said when the weather permits and again nothing. We have been trying to call them numerous times for the past few months and no response from them at all. My husband has left numerous messages with no calls returned. The top soil that we paid for has now washed away and we still have not been able to finish out yard because of the company refusing to call us back. 07/22/2020 update after this review they finally called us back to say they were sending someone to take a look at the issues we needed fixed. They then told us they would be out the week of July 13th. They never showed up and it didn't rain all week so no excuse for the no call no show.

• J

  Johnny

  1.0

  If you're giving a good review it's a lie. I would also like to add that they advertise on local trend. Don't be fooled just look at the response to this not sure what we did or did not do? If you actually did any work that wouldn't be your response! All this " company" Will do is sit around and edit their own reviews. Ask any landscape business about Phil Felty or check local arrest records.

  ---

  Response from the owner

  Not sure who this is, or what we did or did not do for you, feel free to contact me direct at 8597436880.

• K

  Kathie Krueger

  1.0

  In May of this year, Phil Felty gave me an estimate on a retaining wall and some back yard work. He sent estimate, we had some changes for the back yard, and I received a revised estimate. I accepted the estimate, and was told we were on the schedule. When I didn't hear anything more, I emailed him - was told within the next 2 weeks. When 3 or more weeks had passed with no contact, I emailed again. This time I was told he was recovering from pneumonia, but that we were on the schedule. By now, we were into July. I moved on to other contractors for estimates, but before committing, I decided to give Outer Image one last shot. When I called, the lady answering the phone acted surprised, and said she had no record of me accepting the revised bid, but would call Phil immediately and have him call me - still waiting for that call. I have received numerous Review Requests from this company for a service that was never performed. Their message says to contact them before posting a negative review. I sent a detailed message to Outer Image, but have not heard back from the company. Consequently, I have nothing good to say about Outer Image, and would not recommend them to anyone.

More reviews (7)