High Trail Lawn Care, LLC
Hightrail, Lynchburg, VA

High Trail Lawn Care, LLC Reviews

4.6 stars based on 18 reviews

Featured Comments:

• J

  Justin Watts

  5.0

  The High Trail Lawn Care team took excellent care of my yard at extremely short notice. They were able to come within hours of getting in touch with them, unlike many other lawn care services in the Campbell County area who were either unresponsive or completely refused to take the job. High Trail went above and beyond to take care of me and provided their service at a fantastic price. I would absolutely recommend them to anyone in the area looking for affordable lawn care from great people who really care about their customers. I cannot express enough how much I appreciate their responsiveness and high quality workmanship.

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  Response from the owner

  Thank you Justin for the kind words! We are happy to serve your needs!

• R

  Ronda Webb

  5.0

  We've been using High Trail for a few months now and have been super pleased! Our property has a very difficult (and steep) yard to maintain, but they were up for the challenge when other companies weren't. Also, we live out of state, and this is a second home for us as our son has relocated to Lynchburg to work and attend college. So, finding a lawn company that we could trust was extremely important! Communication with Zach has been great, and he has quickly addressed any concerns or questions that we have had. I couldn't ask for better than High Trail Lawn Care!

• R

  Ryan Brown

  1.0

  The owner came out and gave me an estimate, which I agreed to, then when he showed up to do the work suddenly realized the estimate was way off because he needed some heavy machinery and adjusted it upwards by several hundred dollars...nonchalantly too, like it was a perfectly normal thing to do. In addition, and clearly because he was simply running out of time due to poor scheduling and only bringing two helpers for a gigantic amount of work, he decided it wasn't necessary to do part of the work at all, which was spraying a large weedy area so grass could be re-sewn. Most importantly, he did a bad job on everything that he did, the saplings he agreed to "remove" still had 10" stumps left behind, the mulch he brought was at least 10x more than was needed (no exaggeration, I donated it to a couple neighbors, and it completed the job for two other houses in the neighborhood), the crepe myrtles he was supposed to trim were, in the eloquent words of my current landscaping company, "crepe-murdered", and he even did some work (and charged me for it) that was never even part of the agreement...trimming the lower branches off of a Magnolia tree. He only did about 1/4 of the overall job before, out of sheer exasperation, I said that I'd just take care of the rest myself, thanks anyway. And so I guess out of spite, he charged me 2/3 of the overall price. When I asked for an itemized list, he said he doesn't do itemized lists. I can see why! And lastly, when I cancelled the job, he forgot to call and cancel an inspector from the city who was supposed to come take a look at a gas line, and so the inspector showed up having wasted his morning driving out to my house. There are several other non-trivial complaints I could make, but you get the gist. If he had charged me 1/4 of the price, I probably wouldn't have even bothered leaving this review, but he essentially ripped me off, which deserves a thorough and honest review. There are far more competent landscaping companies available in Lynchburg, I suggest that you choose from among those if you need anything more than simple mowing and weed-eating.

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  Response from the owner

  Ryan, I am sorry you feel that way. If you would have communicated these concerns when the job was done and not waited 3 months to write a review I would have been more than happy to address them and work with you on a solution that you were comfortable with. Nevertheless, we always strive for a positive experience and so I would encourage you to contact me directly so we can make things right for you.

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