Heron Home & Outdoor
Commerce, Sanford, FL

Heron Home & Outdoor Reviews

4.7 stars based on 148 reviews

Featured Comments:

• C

  CW Harvey

  1.0

  This is an objective evaluation; Heron offers multiple services for the home. I used outdoor lawn, shrub and indoor pest services. Their inside/outside pests service were "Perfect!" My technician - Jesus was interactive, helpful and very attentive to all my questions, concerns and needs. I hated leaving his care. On another note, the staff at Heron are very friendly, they return calls and speak with you about your problems. The issue is the results. I contacted them over a series of months trying to get them to address lawn fungus. After eight months of phonecalls, promises and the like, I canceled their services. Again, I had great success with their pest control services, less so with their lawn care.

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  Response from the owner

  We deeply regret that we failed to live up to our customer promise of complete satisfaction. While we understand why you have terminated your contract, we are continuing to investigate what happened with your account. We have notified the Operations Manager in your area, and he/she will be contacting you.

• J

  J F

  1.0

  For such a well known company I am very dissatisfied and disappointed on the lack of professionalism and communication . A tech had used too much chemical on our brand NEW 6 month St Augustine sod and killed ALL of our front and side lawn. Horrified but very ,very(too patient) with Heron I requested our sod be replaced . After a month with poor communication from the manager (lack of calls backs ) we got new sod that was replaced by Heron . I had to speak and request for someone higher up to update us on what’s going on. No form of apology what so ever for ruining our original sod!! . I made daily notes EVERY time I called which was every other day for a timeline when the sod would be replaced . The office supposedly notified the supervisor and we NEVER got any response from the manager for weeks!! Unacceptable.. I had several concerns that I wanted to be heard and the manager NOR supervisor took the time to respond . I’m left now with a very hefty water bill to nourish our newly placed sod (again) . I would be NEVER recommend Heron .

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  Response from the owner

  Hi JF, thank you for bringing this to our attention. We want to provide you with the service experience you have come to expect from Heron Home & Outdoor. We will have the appropriate manager contact you.

• D

  Diana Thakur

  5.0

  I have to say "I will totally recommend Heron" absolutely the best, professional, accurate service and the best price. "Special thank you to Travis, he's very nice to work with and knowledgeable".

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