Hazen Lawn Care and Snow Plowing Inc.
Arrow, Stevensville, MI

Hazen Lawn Care and Snow Plowing Inc. Reviews

4.5 stars based on 23 reviews

Featured Comments:

• J

  Jason Joslyn

  5.0

  Local landscape supply company was back-logged and unable to deliver stone when it was needed. Being a previously satisfied customer of their services, I contacted Hazen and they went above and beyond to help. Not only did they deliver the stone on time, and as needed, but for a reasonable rate, they left the trailer too. This service meant I didn’t have to shovel the stone off the ground. Being able to go from the trailer to the wheelbarrow saved both my back and countless hours. I highly recommend their services.

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  Response from the owner

  Thanks, I'm glad we could help make a hard job easier.

• C

  Christopher Cunningham

  2.0

  They were confusing with their pricing at the start, telling us the hourly rate, and making us feel as though it would be just that, an hour. They did a good job making the house look nice, though way more work than I would have asked for if I'd known. They ended up spending 2 hours on our house. At least some of that was spreading some leaves I'd raked and asked them to pick up so they could mow them up. A little backwards to make it easier I guess. After trying to figure something out with payment, they simply didn't budge or give any sort of understanding and that was probably because they knew we weren't coming back. I'd stated as much. After mailing out a check, a month later I get another bill in the mail saying my payment is now late and they are charging me a late fee. I called with credit card information, so they could charge me a service fee, and took care of it without a doubt. A week after that, they email me to inform me they received a check that they will tear up since they already got payment from me by credit card. Thanks. You're welcome for the review. I thought about two stars, but really considering they had 2 guys, the lawn didn't look like it had 4 hours of work done.

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  Response from the owner

  Thank you for your review. It is always our goal to strive to improve our customer experience. In response to your concern regarding price, we have the same price for everyone which is $50 per man-hour, two men to a crew. For spring and fall clean-ups we do not give quotes, due to variations in each property. We charge for the time we are there. Your property's grass was severely overgrown and full of leaves from the previous fall which made them wet and heavy to deal with. Your invoice was sent the same day service was performed, May 11th. We have terms stated on our invoice that payment is due within 15 days of invoice. You emailed me on the 15th that your wife would be calling to work out payment. We never received a call. Payment was not remitted within 15 days, which you incur a late fee for at that point. On June 27th we received a credit card payment from you over the phone, which incurs a service charge, after multiple emails had been sent to you. Then we received a check on July 5th after you made your payment over the phone, dated for June 29th. So we emailed you to inform you that it must have been a mistake and that we would destroy your check so you weren't double paying. Thank you for your review again, this whole situation could have been avoided if you had paid your bill on time in the first place.

• A

  Anna Peden

  5.0

  Hazen Lawn Care was quick to respond to my request to take care of the crab grass in our yard. They explained the pricing thoroughly to me, the process of the chemicals needed to control the crab grass, and gave me safety precautions for our pet for after the chemicals being applied. They showed up exactly when they said they would be there, were very friendly, and very efficient with their time. I am looking forward to using their business from here on out!

More reviews (7)