Gerbers Garden Center & Landscaping
Abbe, Elyria, OH

Gerbers Garden Center & Landscaping Reviews

3.5 stars based on 12 reviews

Featured Comments:

• R

  Randy Jones

  2.0

  Called to ask details on mulch.. wanted to pick up a scoop with my trailer, and was told it's hit or miss if someone will be there to load me up.. and then I asked possibly about delivery and prices, and was told she wasn't aware at the moment.. and told me last years prices as a reference.. just didn't feel like my buiesnes was wanted here at Gerbers.. Will go elsewhere.

• B

  Brian O'Neil

  1.0

  This company is horrible! They start off great giving very reasonable and timely quotes and expectations of what you will receive and then it all falls apart once they receive your money. Horrible customer service with poor communication and workmanship. Our lawn came in very spotty and not at all In some places, beds are very uneven and full of clay not processed soil. They completely forgot to put in one of our beds and placed plants incorrectly. When this was brought to there attention we were given excuse after excuse instead of solutions on how it will get fixed. We were passed off from our sales women Katie to a worker who told us multiple times that he would be fielding all her calls from now on and has only communicated through text message. Well let me tell you they will not be receiving final payment until we are satisfied. We will be sure to share this information with our neighbors and neighbors to come as we live in the first phase of a development being built. Lesson learned that you get what you pay for... (or maybe not)

• T

  T Cr

  1.0

  Began seeding new lawn on June 18, 2018 and still waiting for them to complete work. Although I see them right across street working on other people's yards. When they have been paid in full since the very day work began. Called again today to find out when they planned on finishing since its been three weeks in counting. After the call to their office the people who work for them who are working across the street came over rung door bell to say not to water backyard area. So im assuming someone in the office called and told him to finish our yard. To say the least this is not how you treat customers its not right and this is totally inexcusable as I should be treated just as any other customer. Finally as I see my neighbors yards around me weren't done this way so why is mine being treated less than or as though not important even to finish in a normal timeframe as everyone elses they have done within a day or two. But mine is still not complete after three weeks. Its July 9 and we have to keep calling to try in get it completed while they have had money in hand from the start prior to completion of this project. At this point once finished I would never hire this company again, because I feel like I was done wrong and its simply not right to do paying customers this way. #disgusted with service recieved

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