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Landscaping - Burlington | Landscapers - Burlington, VT | Chop Chop Landscaping - Burlington, VT

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We've gathered relevant information of Gardener's Supply Company in Intervale, Burlington, VT which runs proximate to you. Find out detailed info of the lawn care service provider like opening hours, addresses, phone numbers.

Gardener's Supply Company in Intervale, Burlington, VT | LocalLawnCare

The service is helpful. Had issues with my plantes with gnats. They recommend some treatment. I'm still working at it but my spider plant looks a little better . If there anything tips please let me know.

Gardener’s Supply Company provides high quality gardening items. And I’ve been pleased with all my purchases. This past year and ongoing (10/2021) supply chain shortages have been rampant. It’s been tough for every industry. After a long wait I did receive my trellis. I was disappointed that a part was missing and reported this. I was sent a replacement immediately. This small company is employee owned and has great customer service. Products are made to last. They stand behind what they sell. I recommend them for your gardening needs.

I love this store so much, but what really puts this company in an entirely different category than the average business these days is their customer service. I recently had an issue with an order and I have never had such a pleasant interaction with someone while trying to deal with an issue. Way to go Gardener’s, truly above and beyond!

A very comprehensive garden store. I have been ordering from their catalog for years and it was good to see the store. This location did not stock the depth of some of the products in the catalog but it had other products as well as plants and ornaments for the garden. They have a discount program for locals as well.

Stopped by here on a whim to see if they had indoor plants, and they had a great selection!  The woman working was super nice, and obviously cared about the plants.  It's so nice supporting a local store where people actually care about the plants they're selling.  The prices here are excellent, and I truly recommend coming here over other places in the area (especially over the downtown plant stores).

For local pickup, they may be OK based upon the reviews on here, but stay away from ordering online with them.

I had unbelievably poor service from this company.  I ordered a planter box in April, which it said would be delivered in May.  In May, I emailed them and they said it will ship later than expected, with a new date of 6/25.

On 6/27 I emailed them for an update, to which they replied "your order should ship on 7/2 at the latest".  Of course, by now the planter wouldn't be much good for this year, but I was patient and figured I can get it in place and I'll be set up for next year.  Still nothing happened.  On 8/5, I e-mailed them again and they said it should "ship out by the end of the week or early next week".  Guess what- still nothing.  E-mail again on 8/25 and got this totally ridiculous response- "unfortunately, the planter is on back order until 12/25" "we apologize for the delay".

WOW- just WOW...

Ordering bulk soil or mulch? Beware...

Hate to give this review because I love the Gardner Supply retail shops and nurseries, but have had a very poor experience ordering bulk top soil.

My order was confirmed on 4/18. At the time of confirmation, lead times on deliveries were 7 days out - as stated by their website. On 4/27 I received a call to schedule my delivery between 4/10-4/12. Three weeks between order and delivery is not okay, especially with a misleading ETA and no communication whatsoever. It's been a very frustrating experience and has put my own home project timeline in a precarious position.

It has been 2 days since I received my voicemail and I have since tried reaching out many many times. I am unable to connect with anyone via phone or email in the bulk department. I've seen others here reporting very similar experiences.

I will be cancelling my order. I have since ordered with Livingston Farm in Bristol. They have cheaper rates ($42/yard) but higher delivery costs. It nearly evens out, but I connected with someone on my first call and they were able to commit to a delivery within 5 days of placing the order.

Gardener's is great if you want to pick up a cactus on a whim, but I would think twice about doing business for any bulk landscaping supplies.

Their entire staff is very knowledgeable. Some of them must have degrees in botany as they take very good care of all their plants. I really love coming in and smelling all the flowers blooming. It really is wonderful. I like their tool selection a lot and I haven’t not been able to find something I’ve needed.

I can’t recommend these people enough. I never see them leave so they must like it there too!

Good and bad.
The good:
Order arrived quickly, and seems to be in good shape.
The bad:
Right after making the order I tried to cancel.
There was no way to cancel!
I emailed them to cancel, but they blocked my email!
My email came back unread.
Then I phoned them.  For 30 minutes their rep gave me
the runaround, then put me on hold. No one came on.
After 20 minutes, I hung up.
I looked at reviews by others.  Not good.
They are rated B-Minus by BBB (Better Business Bureau).
But today, my order did arrive, and everything
seems in decent shape.

I've spent a lot of time and money at this store over the past two and half years and it is consistently hit and miss. The good first. There is a good selection of plants and products consistently. Personally, the location is the best part of everything about this store. The small public gardens with the little arbor, the large outdoor space filled with plants in the summer, seats tucked here and there, and the gardens connected to the Intervale pond with the large willow tree next to the tree lined walkway next to the barn, and then the trails leading off along the Winooski River. An absolute favorite place to wander, sit, or exercise. During the winter, going into the greenhouse area indoors to simply be around the plants is a relief to have nearby when I am missing the sun through leaves so much! The staff has usually been helpful for the most part, though also often uninformed, or rapidly impatient with questions, which stands in contrast to the Managers claim that they only hire "people with a Masters in Botany" for 15 dollars an hour or less? I'm pretty sure they don't and if they do, maybe pay them more so they are willing to share their "extensive" knowledge and have the time for questions, much less know what is in stock, or not. The same Manager refused a return of a Benjamin Ficus tree I purchased, even though later when reviewing the return policy, I could have returned it. That begins the less good. Many plants in the indoor greenhouse that are part of the base stock are not well taken care of and haphazardly arranged, often dusty and/or slowly dying. The store clearly relies on it's seasonal burst of business, but consistent management will keep loyal customers. I've taken to buying plants elsewhere now for the most part or ordering them online as, once considering my own skills fairly in caring for them, the plants I purchase there don't tend to thrive. I also suspect if not intentional mis-pricing, then simply a failure to pay attention to pricing and mis-labeling in small and rather sneaky ways. I will continue to shop here, but since the competition is fierce for local business compared to national, there's what could be improved on that would maintain loyal business easily IMO, so three stars is it for now.

Gardener's Supply Company
Intervale, Burlington, VT

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Gardener's Supply Company Reviews

4.3 stars based on 213 reviews

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