Garden Goods
31, Traverse City, MI

Garden Goods Reviews

4.8 stars based on 80 reviews

Featured Comments:

• I

  Izod Man

  5.0

  I was visiting TC for over a month and heard wonderful things about Garden Goods that I thought it was a must to visit while in town. At first glance from the road, the building appeared small until you entered, the premises span quite a bit and offer a variety of household items for interior and exterior. I could easily spend loads of money here because they offer such a variety that fits the motif of every home decor. I had the pleasure of meeting one half of the propriator who greeted me with a smile and offered assistance by answering all my questions while providing some suggestive tips along the way. I was impressed with the knowledge of the staff and the feeling of everyone who exemplified that "willingness to assist" approach that went a long way. I would highly recommend visiting Garden Goods if you are looking for ideas for your home or garden as they carry a vast array of choices to choose from. Thanks again for the service and I will definitely return. Thanks C & E (Hint- H pumpkin patch). #GardenGoods #GardenGoodsTraverseCity

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  Response from the owner

  Thank you so much for all of your kind words! It means so much to our team!

• B

  Brie Blue

  5.0

  This is a wonderful local nursery that has everything you need to get started gardening, both indoors and out. No leaf blowers or wheelbarrows, but every kind of gardening glove and container you could want. Plus helpful and friendly advice from all of their staff! I felt cared for and heard when I asked for advice, and they didn't make me feel weird or dumb. They had a lot of spring things out (Easter decor and springtime wreaths) but I can't wait to visit here in every season!

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  Response from the owner

  Thank you so much Brie! We are always happy to hear and answer questions as best we can!

• D

  Double H Farm

  1.0

  Elise, one of the owners of Garden Goods called the Traverse City Sheriffs office to report me today. I got a call from a nice Sheriff explaining that Garden Goods could not run my credit card because the number had been recorded incorrectly by one of their employees. Elise was upset that I did not respond to her with the security code in a time frame she though appropriate, so she called the Sheriff. I had spoken to Elise for the first time on this matter on Sunday, when she made me aware of the issue. She had left me a voicemail prior, but I had not listened to it. On Sunday when we spoke, Elise was very short and accusatory with me, and did not once apologize for the mistake that had been made. She was only making it very clear that I had not responded the voice mail and she needed the security code ASAP. I did not have the card on me at the time we spoke and I explained that my work day would not be over for a few hours and I would not be able to get the code to her before they closed. I also explained that I had an early flight Monday morning for a work trip, but would return to Traverse City Tuesday night and would get the situation resolved. Before I had returned from the trip on Tuesday I received a call from the Sheriff’s office. This situation was handled so poorly and unprofessionally. The Sheriff I spoke to agreed how foolish it was. I never pushed back for one moment on the payment to Garden Goods and assured Elise it would be handled, but her response was to call law enforcement. One would assume law enforcement has many other important matters to attend to, and I only wish Elise had handled this situation with a lot more tact and perspective. I’m disappointed to need to use another garden center in the future because their hydrangeas were beautiful and I otherwise had a lovely experience picking out plants and pots with one of their very helpful staff members.

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  Response from the owner

  We are very sorry the situation came to this. Leading up to the actions taken, our team had collectively reached out more than 10 times with respectful voicemails following each call. Multiple days were given to follow up with us after finally making contact personally with no outcome. Our intentions were carried out with respect and understanding, and hopes to resolve the issue.

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