Frodsham Better Lawns & Trees
725, Centerville, UT

Frodsham Better Lawns & Trees Reviews

3.9 stars based on 35 reviews

Featured Comments:

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  Mia Jiang

  1.0

  The customer service is zero to none. Not only the customer service lady ran my credit card WITHOUT my permission ( I only give her the card number because she demanded a prepayment for the rest of the seasons the service with a discount, she ran my card for the single service which I didn’t agree to) the OWNER Maryanne also HANG UP on me. They had such a big attitude from the very beginning. The pricing differs every time I talked or texted them ( text records are saved for reference) Will not recommend this business to ANYBODY. Don’t waste your time with them and THEY DONT CARE.

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  Response from the owner

  I am sorry for the frustrated comments here. However, a service was requested and was provided, so payment was due at time of call from Mia. After trying to explain our prepayment and discount policies, she did not want to accept this, and kept talking over everything we were trying to convey. We do NOT provide single applications without prepayment. We do not offer discounts on multiple properties unless the payment is made in full for ALL remaining services for the current season. No discounts are allowed on a service by service basis for anyone or any number of locations. She gave her card number in hopes of getting a discount of services for all properties, but when no commitment was ever made for additional locations or services. The card was then run for the current service only, which is what we were trying to convey from the very start!! As for the price of this application, I mentioned the price from the 2019 estimate if the lawn was measured at the SAME SIZE currently. It turns out it was not the same situation as 2019, so the price changed. We do our best to offer fair and competitive pricing, as well as discounts when applicable, but not on single applications of any kind. MaryAnn Adamson ~ Frodsham Better Lawns

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  Marcus M

  5.0

  They have been great to work with. I highly recommend them for fertilizing the lawn and grub suppression. I've only ever had one issue and it was completely my fault, but they still went out of their way to fix it. The best part is they are local. I love to support local. So much easier to work with than the large chains. I don't know the name of the receptionist who answers the phone but she is easy going and great to work with. Update: I just read the other reviews and was very surprised by the bad review. I'm of the complete opposite opinion of Negative Noodle. In fact, over the last two years I've noticed 5 other houses in just my neighborhood with a little white "Frodsham" flag sticking out of the lawn so they must be doing something right.

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  Response from the owner

  Hello Marcus, Thank you for the wonderful review and for taking the time to share your feedback with us! Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. We're lucky to have you as a part of our Frodsham family and we look forward to serving you again in the future!

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  Kevin Day

  5.0

  We love Frodsham's. They've brought our lawn back to life in both the homes we've lived in. Their prices are much better than the other options in the area and the customer service is as good as it gets. We always know ahead of time when they'd like to stop by and they've always been open to our questions and concerns and made special trips out to our home to take care of additional requests.

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  Response from the owner

  Hi Kevin, We are thrilled to have you as part of the Frodsham Better Lawns family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

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