Franklin's Ace Hardware - Ventura
Telegraph, Ventura, CA

Franklin's Ace Hardware - Ventura Reviews

4.5 stars based on 86 reviews

Featured Comments:

• J

  James Warren

  1.0

  Love the store, hate the racial bias. I don't think the employees do it on purpose but there is an issue when I show up in military uniform and get treated and looked at completely differently than when I shop there out of uniform. I'm looked at and treated like a suspicious character. Returned an item and it got looked at by three different employees as if I'm trying to rip them off. Half the time, they don't even ask for my rewards number as if "I'm sure he doesn't have one". I've been shopping here for a year since it's conveniently located near my house. It's unfortunate I will not be returning to this place that I don't feel welcomed.

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  Response from the owner

  James, you should never feel unwelcomed in any way when shopping with us, and if anything about your experience has given you such an impression, we are very sorry. Please know that we take such complaints very seriously, and we are always happy to have you here in the store. It would be a shame to lose you as a customer. If you change your mind in the future, we'd love to have you back. -Mike, Owner

• a

  andrew nixon

  4.0

  All the little things a homeowner needs quick and easy and friendly

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  Response from the owner

  All the little things and then some is a great way to describe our store, Andrew. Sounds like we were able to help you find what you needed! Thanks for stopping by -- don't be a stranger. --Franklin's Ace Hardward

• C

  Cenozoic John

  5.0

  I always find the hardware I need here, thanks to their very helpful staff. So much better than the big box hardware stores.

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  Response from the owner

  Cenozoic, we will take this compliment all day long. Thank you. If there is anything else you need, please call or come see us! -Mike, Owner

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