Fj Lawn Care & Snow Removal
49th, Minneapolis, MN

Fj Lawn Care & Snow Removal Reviews

3.9 stars based on 60 reviews

Featured Comments:

• L

  L H

  2.0

  I used their snow removal service at my home in a residential neighborhood from December 2021 through February 2022. Here’s my honest review of the pros and cons of their service. Pros： 1. The owner is really nice and genuinely seems to want to ensure his customers are happy. 2. They usually show up within 24-hours of the snowfall event. 3. If there are issues with the service, the owner is responsive and will make it right. Cons: 1. There are often issues with the service and I’ve had to call them back out several times in a few short months. 2. They show up at all hours of the night. Between the noise of their snowblower and the crew shouting to each other, they always wake me up and a neighbor has complained on a few occasions. 3. After one large snowfall event, they didn’t show up at all. I ended up shoveling myself and this was ultimately what led me to look for another service. When I explained this as my reasoning for canceling their service, the owner blamed me for not calling to tell him that they didn’t come out. (To be fair, he discounted service for the month). Final Thoughts: If you won’t mind having to call them back out to correct frequent issues with the service and won’t be disturbed by them working at all hours of the night, then this could be a great company to go with as the owner will work to make any issues right. My problem, and the reason for mine being a 3-star review, is that I do mind. Update: After cancelling service I was informed via a text message from the owner that were I to want to use his service next year I would have to pay for 3 additional months of this winter season (months I will not be receiving service for) and that it had “always been that way”. I had no contract with him, nothing was provided or even said to me indicating this policy. I informed him that this policy ensured that I would not be using his service ever again in the future. He sent me an angry text in which he used all caps to scream at me. I’m downgrading my rating from 3 stars to 2 stars based on this hostile reaction. Very unprofessional behavior.

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  Response from the owner

  In response to your review: Our crews had performed snow removal at 1" trigger, and did come out within 24 hours, and yes, there was a missed outing, but did come back out immediately to cleanup a couple if times. As far as time of day to remove snow? Winter storms finish up at different times of the day, and our crews need to start the routes within an hour or so to get down in a decent time, ie, city sidewalks, 24 hours, so, there are times our crews need to work through the night, not uncommon at all. As far as contracts, yes we had a verbal, implied contract, as you gave authorization giving us your credit card info for monthly installments, and you giving 30 written notice. It's still my verbal policy to state that I require all unpaid months of previous years contract be paid up front if you chose to rehire the following season, my right to do so. We do have formal contracts through Joist that we use, but sometimes customers and I just do it informally as we did, which we didn't seem to have a problem with. large caps, my apologies, as stated earlier to you, I thought meant several meanings, including emphasis, never intention of hostility. Thank you for the high points, and we'll take these concerns into serious thought and try to improve as we move forward. Thanks again for your business, and by all means, reach out to us if you need service down the road, you just never know.

• K

  Kym Chase

  5.0

  Our catering company uses FJ Lawn Services and snow removal for our snow removal. They are responsive, flexible, and do a great job!

• V

  Vicki Schutt

  4.0

  I have not had a professional lawn care service ever. Jim and his crew came out, mowed, trimmed my fence line that had not been trimmed in years and blew off my sidewalk. When he was done my yard looked like a golf course I told him. He is fine if I dont want chemicals used. He made suggestions but no high pitched sales to get me to change my mind. I can't say enough good things about his company. He even rolled my hose up when I forgot. He could of left it on the sidewalk but took the time to roll it up. Little things like that that sets him apart from the other companies. It was to be a onetime service but he was so reasonable I'm still using him. GIVE HIM A CALL.

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  Response from the owner

  Thank you, Vicki! Much appreciated. The crew really enjoys taking care of your nice property.

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