Fert-L-Lawn Lawn Care
Gateway, East Grand Forks, MN

Fert-L-Lawn Lawn Care Reviews

4.2 stars based on 18 reviews

Featured Comments:

• K

  Kristine Anderson

  5.0

  I was very pleased with the law care services that Fert-L-Lawn provided for me this past summer. Not only were their services exceptional, they really are a great group of people as well!

• B

  Bekah Melicia

  1.0

  Do not use this company. I called over two weeks ago to get sprayed and said that my yard needed to be sprayed asap because my house is being put on the market. The woman on the phone kept trying to ensure it would be done very soon cause they were in my area (which they were cause a neighbor down the street had a fert l lawn sign up) but they use wording to make you feel it was gonna happen and then snatch their word away by say we will do our best. So with that wording I said can I cancel if you dont make it by that time. Cause otherwise I will use another company. Woman on the phone said yes. I have been calling to get it done.... your on the list. Should be anyday ! I called to have lawn services setup for Thursdays which Randy assured me was a done deal. Yet again used the wording " we'll do our best". I explained my fence was being painted Saturday. Yard and weed eating needed to be done. They didnt show up!!! When I called to cancel this morning the woman kept trying to give me reasons as to why it hadn't been done. All the while making me feel like a bad customer. Finally after hearing her excuses. I said I'm just gonna cancel. She said well I will have Randy call you. Because there is a charge for cancellations. I called 2 weeks ago for a spray which your company promised and added a lawn service which your company failed to show up for. So you didnt offer the services promised. She then said " well you know what we will cancel your services" basically yelled at me in very rude tone! Then hung up on me. Let me just say I will keep this account on paper. If I receive a cancelation bill. I will see them in small claims court. They will not get a dime from me.

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  Response from the owner

  Rebekah: We are a business that has been here for over 30 plus years. We are a business that is govern by state and federal regulations that we must abide by. In order for us to run our business effectively we have a system and guidelines that we follow. We do try our best to accommodate our customers when it is possible. The weather plays a very big important part of what we do and it is something we have no control over. We are governed by the temperatures and the wind when we are spraying. If the temperature is to high we do not spray or if it is too windy, we do not spray. These are things that need to be taken into consideration. You called on Tuesday and signed up for the mowing service to be done on a Thursdays. Our mowing schedules are set up to be mowed Monday through Thursday ...Fridays are usually maintenance days. On weeks where there is a Holiday or we have rain days....we then need to mow on Fridays to catch up. Monday was a Holiday. You signed up on Tuesday to be mowed on Thursday. We were able to get you fit into the schedule to be mowed on Thursday if it worked out. We were not able to get there on Thursday but you were going to be mowed today. I tried to explain this to you over the phone.

• K

  Kimberly Olson

  5.0

  5 stars for customer service. I had a discrepancy with my lawn clean-up service so I called. I was told Pauley was one of their best employees, someone they would "send to do the President's yard", and Pauley would make it right. He did...and with an overwhelming pleasantness. Pauley came out that same evening, before going home for the day, and took care of the matter with NO grumbling, no complaints, and no disagreement! The day before, when I wasn't quite ready for Pauley to service my lawn (daycare toys everywhere), he VERY nicely said it was no problem at all and he could come back at MY convenience to do the job, not his, MINE! He didn't tell me anything about HIS schedule or having to fit it in at another time, he simply asked when would be best for ME and he showed up at EXACTLY that date & time. He was also VERY meticulous in the work he did...at little "OCD", lol, but so am I so I LOVED his attention to detail. I am very impressed with the response from the company but ESPECIALLY from their employee...someone who "owns" the business at heart. Thanks Fert-L-Lawn and THANKS PAULEY!

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