Exit 122 Outdoor Power Equipment
Andersonville, Clinton, TN

Exit 122 Outdoor Power Equipment Reviews

4.1 stars based on 83 reviews

Featured Comments:

• J

  Jim Sanders

  1.0

  Unfortunately I cannot give you a good review. Just purchased our mower in late summer of 2021. Had it taken in early February to do winter service maintenance. Didn't get it back until mid March. Immediately mowed and noticed clanging noice when blades engaged. Called immediately and had it picked back up.we were told after a week or so that nothing was wrong with it and they were delivering it back. Delivery driver checked it and it was still making the sound. Then told it was a spindle broken and had to order part. Now it's the end of March, so I called to check status. Part not in yet. Couldn't tell me where it was except at their warehouse. Was told they couldn't even call their own warehouse to check on status to try to expedite as requested. Couldn't tell me when I could expect it to be ready

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  Response from the owner

  I apologize for any inconvenience. The break in your spindle was small enough that it was missed upon first inspection. After we found it was the spindle that was broken, we promptly ordered a replacement. However the unfortunate part is we had to order this straight from Cub Cadet which is not our personal warehouse. We are at their mercy when it comes to parts availability. The only option we have is to wait for Cub to get the part, and in turn, ship it to us. I hate the inconvenience this issue has caused you. If possible, would you give the owner Slade a call so he can address the issue? We always strive for the best customer service and we all want to make sure you are happy because we appreciate repeat customers

• J

  Joseph Velasquez

  2.0

  Update: Mower died unexpected at 2 hours on the engine. Called for repairs/pickup and was told there was no timeline for a pickup. Pickup was then scheduled after a few days, then cancelled the day the driver was supposed to arrive. Salespeople were awesome on purchase day, not happy with the service side so far. Good salespeople, not pushy at all. Showed products that met my needs, not products to make a quick dollar. Ill be returning for future needs.

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  Response from the owner

  Thank you so much for the amazing review and we can not wait to see you again in the future! We strive for excellent service in any aspect of the dealership and it gives us pride when customers have an enjoyable experience here. If you need help with anything else, we are here!

• D

  Dan King

  5.0

  We've been customers of Exit 122 OPE since 2006 and have watched this business both grow and improve. Just finished excellent service on 44" mower deck in under two weeks at this (always) busy time of the year. All Staff here are friendly, knowledgeable, and courteous, and Brian and Chris, especially, take the time to explain what does, and does NOT require repair/replace. These folks have earned our trust and respect and now service and maintain two Cub tractors and mowing decks to our complete satisfaction. We are happy to recommend them to you! Dan and Feona King, Andersonville, TN

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  Response from the owner

  Thank you so much for the wonderful review. We appreciate your continued business. I am happy to hear Bryan and Chris were so helpful! We look forward to seeing you again!

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