Executive Outdoor Living, LLC.
Fremont, Omaha, NE

Executive Outdoor Living, LLC. Reviews

4 stars based on 11 reviews

Featured Comments:

• M

  Mick Occhiuto

  2.0

  I gathered three bids from three different companies for some simple work around my yard. I needed a cedar tree removed from the corner and a bush that had just gotten out of hand and replace it with another tree, and then needed some general garden bed clean up and trimming of a couple of bushes. I called them based on a discount card I had received in the mail and got their bid on 4/5 for $620. Shortly after that I emailed them and asked them to do the work based on their bid but I would like to replace the Ivory Halo Dogwood they suggested on the bid with a Taylor Juniper as it would be closer to the previous tree we were removing. I also emailed them a copy of the discount coupon and bid that my request was based on. On 4/15 I had heard nothing from them about being scheduled and since I was preparing to leave for a 2 week trip I called them to see if they were going to do the work. Shane told me he would get us scheduled in right away and said it would likely get completed while I was gone. I told them I was fine with that and I reminded them of the change in tree type and they said that would be fine and they would install a Taylor Juniper instead. We returned from our trip 2 weeks later on 4/30 and the job had not been completed nor had we been contacted. I waited a week and heard nothing from them so I made contact with them on 5/5 asking if they were going to do the work. They responded right away and said they would be there to do the work on 5/10-11 and they had contacted the locators. Nobody showed up these days. On 4/13 they rolled up with a crew and a truck unannounced and started the work about 2 hours after the gas lines had been marked. They did a nice job and completed the work by afternoon. On 5/21 I received a billing for $825 for the work completed. I sent an email saying they must have made a mistake. My bill should have been $620 minus the coupon discount. That prompted an immediate call from Shane who said the tree cost more and so the bill was $825 instead. Not once during many contact periods including the face to face while the work was being done did anyone tell me that there was a change in price. It's common courtesy to let the customer know of any cost changes and they should be allowed to approve of those changes. Shane just argued with me and said I owed what I owed and that I was to present the coupon at the time of the bid to get any discount. They knew I had the coupon from the moment we decided to work with them and nobody ever said this to me. Very unprofessional. He said they would do me a favor and honor the discount anyway and they would take $738 for the job. Gee thanks. When I looked online at the cost of a 3 foot Taylor Pine it was $45. This was a 5 foot tree they installed (not that I had a choice or approval) so I called my local nursery, Roberts Nursery, and asked if they installed a 5 foot Taylor Juniper for me what would that cost me and they said it would be $150 but they only had 8 foot Taylor Junipers and that would be $280 installed and guaranteed for 1yr. Shane was charging me $350 which I know is high by about $100-200. The bottom line is Executive has several problems you should be aware of if you engage them for work: - They don't communicate. I had to initiate every communication. - They low-ball the bid and then pump it up without discussion - Their lead guy (in this case Shane) is unprofessional and kept telling me how he sold his business to Executive and was going to retire soon. I paid the $738 even though I think I was only liable for the original $620 bid because no communication was provided me that would indicate otherwise until after the work was completed. I vote with my wallet and I inform people of my experiences when they are good and in this case BAD. I'd say find someone else to do business with.

• R

  Randy Gray

  1.0

  While the patio turned out great, the new landscaping was done around an existing mature tree and they buried that tree well below its root ball which killed it within 1.5 years. After repeated attempts to get a resolution, providing expert opinion from an arborist, a recent World Herald article from the Nebraska extension office regarding the use of mulch and planting trees too deep, physical evidence and photos, the owner has ignored my request to replace the dead tree. Very unprofessional. DO NOT DO BUSINESS WITH THIS COMPANY.

• B

  Barb Treadway

  5.0

  I have used this service for four years and they are the only company of many in town that I have found to be professional and keep my lawn lookiing great. I only do the treatment services, but that alone is key to a healthy lawn. I'm very impressed and the owner, Mark, is an oustanding human who cares about his customers.

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