Erb's Ace Hardware
Thain, Lewiston, ID

Erb's Ace Hardware Reviews

4.6 stars based on 249 reviews

Featured Comments:

• N

  Nate Alder

  5.0

  Every experience here has been stellar. Employees are always eager to help (but not in an obnoxious, “subtly follow you around the store” type way) and will always give you their genuine expertise on whatever project you’re working on if you ask. Appreciate how good they’ve been to me through the years.

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  Response from the owner

  Thank you so much for your kind words Naldo. We had a little hiccup at the store today with staffing, so it’s great to hear you had a nice experience. We very much look forward to your next visit!

• D

  Doug Royer

  2.0

  Update. This is a corporate ACE problem. I got this $5 off coupon for my birthday, went to use it, it had so restrictions it was useless. Got home shredded all of my ACE stuff. True Value from now on.

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  Response from the owner

  Original response: We are so very sorry you had a negative experience in the store Doug. We only wish we knew why so we could better improve our efforts in serving our customers. Please consider calling and speaking with one of our managers, Jeremy or Debbie, at 208-746-0441. Update: Thank you for your input Doug! We totally understand your frustration. Unfortunately, your issue is with the Ace Corporate program and really has little to do with our store. It’s unfortunate that we would receive a 2-star review (pulling down our average) based on an issue that is out of our control. We would encourage you to call the store and speak with our owner Jeremy. We sure would hate to loss your business if there is something we could do to rectify the situation.

• K

  Kris Schlottman

  5.0

  I just wanted to give a shout out to Erb's Ace Hardware for the great customer service they provided me when I stopped by to pick up a bunch of lawn fertilizer, and other yard related projects, from a big sale they were having. The gentleman was so helpful in making sure I got the correct weed and feed, with my free plant food, and the correct ground kill, so I could get my free spray bottle, and anything else I might need. Then he showed me this beautiful hanging basket that was an absolute must! I really love going to that store, Jeremy, Debbie and their team are always so helpful and the store looks amazing! Thanks Erbs, lawn is coming along nicely!! :)

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  Response from the owner

  Thank you for your review Kris! We always love hearing our customers stories. We’re glad you had a pleasant experience in the store and found what you needed to get your lawn all squared away. We’ll make sure to pass along your compliments to our team during our next store meeting. As always, we look forward to seeing you back in the store again soon.

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