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LocalLawnCare has sorted out information about Cut King Lawn Care in Guthrie, Royal Oak, MI which runs nearby. Find out information of the lawn care service provider like opening hours, addresses, phone numbers.

Cut King Lawn Care in Guthrie, Royal Oak, MI | LocalLawnCare

These guys are great! Fair price for the area and they do a nice job with my small lawn. They offer a lot of services to accommodate all. The guys that care for my lawn are really friendly and courteous - they have even brought in my trash cans when they cut on trash day. They are honest about their work too -- If they show up to cut and the grass did not grow much in the past week, they will skip a week without charge. Looking forward to continuing to use them!

Hi Gillian, we are glad to hear that you were happy with the service. We look forward to continuing to service your property!

Service was terrific.  They are reliable and deliver the services expected.
I began using them  for the season of 2021 and was very pleased with them.  I look forward to continuing with Cut King in the future.

Ina,

I saw that you reviewed us on Yelp too which is awesome.  We sincerely appreciate you spending your time to talk about your experience across both platforms and we sincerely appreciate your business.

Very professional! Highly Recommend. Lawn & Snow, they have been great, I used to use another company and I'm so happy I made the change to Cut King.

We are happy you made the change as well
! We appreciate your business.

Cut King has always done exactly what they said they would do when they would do it! Can't really ask for more than that from a service. Their communication is top notch as well getting everything set up and making sure you're taken care of.

It can be tough, but rain or shine we do our very best to live up to our commitments and it is nice to hear the service is going well.  We appreciate your business and thoughtful review.

I wish I got my money back with the same effort as you put into this response. Like I said I texted I called I told you to stop coming I sent pictures and you stole my money over 2 months later I have no reason to lie about lawn care and if you service elderly people who don’t complain it’s probably because they need someone to do it I still never received my money or any response from you but you responded to a google review so I thought I’d nicely update my response YOU STOLE MY MONEY AND YOUR COMPANY DOES TERRIBLE WORK!!

Arica,

Update: (Arica edited her review after I had responded to it and therefore the below response no longer corresponds to her edited review point by point, )

You say several things in your review so I will address them individually.

You stated that you are handicap-If you conveyed this on the phone it is not something we would have noted as we are a lawn mowing service and work for many handicap and elderly people.  We treat everyone with the same respect and patience regardless of physical or mental disabilities.

You claim service was poor- I am sorry if the lawn mowing service was not up to your expectations and I sincerely apologize.

You said you sent pictures of your complaints- If you sent them, we never received them.  I checked both our email and text history.

You said we took money out of your account and you never got a refund- We charged the card after the invoice went 15+ days past due in accordance with the terms you signed up for.  What is not true is that you asked us to stop coming and we continued to service your lawn.  Infact, you had agreed to a six service minimum and we released you of your obligation after just four services.  We charged your CC on file according (for 4 cuts, not the 6 you had agreed to) to the terms of service you agreed to when you (and all of our customers) signed up for our service.  No refund was agreed to and therefore no refund was furnished.

You implied that your race and disability somehow affected the service you received - It is one thing to say your lawn was not mowed to a high standard but making an entirely unfounded accusation that it has something to do with your race or handicap is an absolutely ridiculous and low thing to say.  Shame on you!  We are proud to employ several different ethnicities, who are valuable members of our highly reliable and respected team.  In fact, the men who currently run the crew in your community of Hazel Park are African American men.

I used Cut King for the first time this year, I felt they did a great job every week.  They were very responsive if I wanted my service suspended for a week if my lawn didn’t need to be mowed.  I spoke with the crew at one point with a concern and they listened, fixed the issue and continued to do a good job through the season. The guys all did a great job and am very pleased with the work. I will use them again!

Edited for corrections: Cut king took 10 days, not 2 weeks to come and cut my lawn. I called 5 days after the initial call and like you pointed out, we got a lot of rain - my concern that I voiced was that y'all would be walking into an overgrown lawn if you continued to delay the cut. Despite that y'all delayed another 5 days to come cut.

It's not my responsibility as the consumer to set your schedule or quality of work, which were both awful. How does leaving my grass clippings on my patio for me to clean up make my lawn look spectacular as you stated? Its really unprofessional to get into a pissing match and then lie on a customer review. When I voiced my concerns Cut King could have made the issue right, but instead decided it was too much work for them and they'd rather not have the business. I encourage some additional PR training for your staff as this response has been laughable, would give 0 stars if I could following your response.

If you cared for your customers half as much as you did about trying to play the good guy in your google reviews, you'd probably have more recurring business.  /End of edits.

Got setup for weekly lawn maintenance with cut king after our lawn equipment was stolen. Would not recommend at all. They took close to 2 weeks to come to my house for the first cut, and I had to call to verify they were still coming at all. The lawn had streaks of tall grass where they missed their lines, the edging was jagged and uneven, and they left all of the cuttings on my back patio/seating area requiring me to go out with a broom to sweep after them.

Manager didn’t care about the subpar service and took another 5 days to respond to my inquiry. There’s better lawn care services for cheaper in the area, definitely avoid cut king.

You signed up for service on Wednesday 6/23. We cut your area late in the week so we gave you the option at that time to have the lawn scheduled for that Friday (2 days later) or the following Friday (10 days later). When we added you to our route we noted to start service the week of 6/28 which tells me you asked us to delay your start of service. Then after getting a lot of rain that week I am sure you looked outside and realized that your lawn was growing quickly and would be very long by the end of the week so you called to urge us to cut it as quickly as possible. This situation could have been avoided had you not delayed service but because you had, you needed to wait until we were back in your area to mow the lawn (Fridays). Your choice to delay the start date of service resulted in your service starting 10 days after your initial sign up, as opposed to 2 days later.

Our quote said "Please try not to wait until your lawn is excessively overgrown to request our mowing service. We try to avoid overgrowth charges but if any part of your lawn is over eight inches we may need to double cut/double charge for the first service." In your case, we could have double cut and double charged you for the first lawn service but we chose to apply a single cut and single charge as we try to keep costs responsible for customers. We did this knowing that in subsequent weeks the lawn condition would continue to improve because we are now maintaining it regularly. You had committed to 6 cuts and in that time we would have been able to take your lawn from unsightly to immaculate and still avoid a double charge for the first cut. Had we cut your lawn twice and double charged you, the first cut would have been great. Unbeknownst to us, you would have preferred we charged you extra and spent more time at your property on the first cut. On the first cut, it can be a tough call as to when to spend the extra time and charge people extra money to clean up overgrowth really well vs. a single cut to keep customer costs down. Had you kept your commitment of 6 cuts and let the service run its course, I assure you that you would have been satisfied like the rest of our 1400 recurring mowing customers each week and the thousands of past customers we have provided quality service to since 2012.

You stated that it is not your "responsibility as the consumer to set your schedule' That is not true. We asked you when you wanted service to start and when you realized you made a poor choice you again requested a scheduling change. You call my correspondence with you here a "pissing match" and I would contend that it is documenting how our interaction actually went as opposed to letting your emotionally charged comments slide without documenting the truth. You stated that "If you cared for your customers half as much as you did about trying to play the good guy in your google reviews, you'd probably have more recurring business". Again, not true. We care about our customers tremendously. Satisfying our customers is an extremely high priority and that is why it is important that I always take the time to explain the truth in response to reviews like yours. While I appreciate your suggestions about how to gain more recurring business, I am confident that the business is doing well as we have a fantastic reputation and what I would imagine is the most recurring lawn accounts in the city of Madison Heights, where you reside. You also stated "There’s better lawn care services for cheaper in the area". I would ask, where are you getting your information? You didn't find a better lawn service for cheaper. I know this because on July 5th you posted a lawn mower for sale with the caption "If any of my friends are looking for a good condition battery mower I am selling mine! Took the robbery as a chance to upgrade my lawn equipment." This means you are now mowing your lawn yourself which is the best option for you because no service will want you as a customer. 0 Stars!

Used Cut King for over 2 months and was not satisfied with their service, so terminated their service.  To their credit, they did mow the lawn every week and lawn looked good.  However, they were cutting it shorter than promised.  Agreement was for Cut King to cut lawn at 3.75 inches in the summer which is an ideal length for grass health. It also substantially reduces the watering bill by about 35% as compared to watering grass that is 3" tall which is the length they cut it at (see TURFCHECK II picture taken the same day they cut the grass).  When I spoke with the owner and noted that his crew was cutting the lawn too short (3 inches - based on an accurate grass height measuring tool - they do exist) and requested the lawn be cut at 3.75 inches, his crew ignored the request.  After speaking with the owner a second time on same subject a few weeks later and securing agreement again, this request was once again ignored by his crew.  Additionally, after posting a large sign on my lawn requesting the same, crew again ignored request.  Bottom line is that Cut King appears unable to listen to and execute very basic requests.

Hi Peter,

You referenced you used a "grass height measuring tool" to measure the length of the lawn and that we cut the lawn short of your preference. I am not sure what tool you are referring to but in the future a ruler would work just as well if you feel the need to measure the exact height of the lawn. In the spring we always cut grass short because it is grows extremely quickly in the spring and it needs to kept at bay, then in mid to late June we let the lawns grow out to better sustain during the heat of summer. In your case you called to say that the grass was being cut shorter then you prefer so I instructed my crew to raise the height of the blades. When you called a second time to make the same complaint I drove to your house to look at the lawn to make sure that the lawn looked good. When I got there the lawn looked great. I took pictures of it and have posted the pictures of the lawn you complained about to the Gallery here for everyone to see. A picture is worth a thousand words. I would encourage everyone to look at the picture of your lawn that I posted. It is the picture that was posted on 07/12 and shows a lush green lawn with a cross hatched clean cut pattern. It's really a prime example of quality work that we do and the fact that you can't please all of the people all of the time.

I've used Cut King for my Lawn Care needs since becoming a first time home owner in 2018. I've never cut a lawn in my life, so it's super convenient for me to have them come once a week to cut. Very reasonable owner and the guys that come to work on the lawn are polite and super efficient. If I ever need extra work done, I just call up Kevin and let him know and we work out something always reasonable and always taken care of next trip. Also payment is convenient (digital or auto pay) and they’ve been polite when I've accidentally forgotten to process my payment. I think it happened 2-3 times last year where it just slipped my mind to pay and honestly it would’ve been reasonable for them to be irritated w me, but the owner called and just helped me set up auto pay. Nice guy. You got my business for life! 10/10 would recommend.

Cut King Lawn Service has been taking care of one of my houses for a few years, their prices are fair and the responsiveness and speed of services is just right.  I have a small lawn that does not grow a lot of grass due to shade and tree cover, when it is evident that the back yard does not need to be cut then they will not cut it and therefore not charge for that service, this is not only completely fair but also very honest!
I utilize lawn maintenance, leaf maintenance, gutter maintenance, and snow removal and will continue to do so as time goes on.
I absolutely recommend trying them to see if they fit your lawn needs.

Cut King Lawn Care
Guthrie, Royal Oak, MI

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