CTE Outdoor Power
Hill, Montgomery, AL

CTE Outdoor Power Reviews

4.3 stars based on 165 reviews

Featured Comments:

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  Will Carter

  1.0

  Took my mower in for the annual service and the results where not good. The tires were not inflated, the mower wasn't cleaned and it had oil in the tray. I told the tech about it and he told me to unload it and they would take care of it but the first impression is a lasting impression for me. Done with CTE

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  Response from the owner

  Thank you for taking the time to let us know about your experience at CTE Outdoor Power, and that we failed to meet your expectations. We are disappointed to hear that your mower wasn't properly cared for and the annual service not done to our normal standard of excellence. Cleaning the mower and inflating the tires are important parts of this service, and we apologize for this oversight. We will discuss our procedures, how this happened and how we can improve and better service our customers. We appreciate you very much and hope you will reconsider and give us a try again for your future outdoor power equipment needs.

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  Sue Stephenson

  1.0

  4 months ago my husband wanted to upgrade our mower He was a zero turn with a bagger. They picked up our mower and we still haven’t got the new one. They are Not good about contacting the customer with updates on the order. So we’re going somewhere else. In all fairness to this business available is not their fault but lack of communication with a customer is bad.

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  Response from the owner

  Thank you for taking the time to leave us a review. We’re sorry to hear about your experience with us, and we certainly agree that communication is vital to the success of a business. That’s even more true in today’s uncertain times. We value communication and pride ourselves on communication, both internal and external. We apologize for not keeping you updated as we should’ve done. Going forward we will do our best to make that an even higher priority. We hope you’ll give us another chance, and we look forward to serving your outdoor power equipment needs.

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  Joseph Heilman

  1.0

  Don't buy from these thieves. I bought a lawnmower from them 3 years ago and purchased a service plan. The transmission on the lawnmower has now had to be replaced twice at a cost of 350 dollars the 2nd time. They sold me defective equipment and there is nothing they will do about it unless I agree to pay more than the lawnmower costs. If you think you're buying something from these people because they will service it and take care of it you're wrong. You're best just going to Lowes or Home Depot and buying something cheap every couple of years. Edit: there’s nothing to discuss. You sold me a lawnmower that has had to have two transmissions in 3 cutting seasons. (This year hasn’t even started) You sold me a defective piece of equipment and your solution is to charge me more to fix it than the lawnmower cost in the first place.

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  Response from the owner

  Mr Heilman, I'm sorry we didn't meet your expectations at CTE Outdoor Power. Our goal is to give every customer the best possible customer service from start to finish. Looking at your records, I see you did purchase the Honda HRR series mower, which has a 3-year factory warranty, in 2018. However, the advantage (service) plan you mentioned was purchased in 2017 for your Stihl KM131R, and not for the Honda. Two years after purchase, we replaced the Honda's transmission free of charge under warranty. Now, it needs another transmission but the warranty ended last year. So, we can't do that work free of charge. If you wish to discuss this matter further, please come by the store or give us a call.

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