Cross' Landscaping & Lawncare
Patura, Modena, NY

Cross' Landscaping & Lawncare Reviews

4.5 stars based on 26 reviews

Featured Comments:

• K

  Kevin Roberts

  1.0

  Updated 3/20/22 We had hired Brian to renovate our backyard, extend our patio and build 2 retaining walls. His 2 man team did an adequate job and overall the patio came out good. The 2 man team spent 6 weeks on the project. Then Brian decided to send over 9 men to finish the project in one day. Brian decided the job was done enough and that is where my issues came. The clean up and QC went down hill. Broken pavers instead of being properly disposed where thrown in a pile in the back of my yard. 2 fences were damaged and never put back up. The adjourning steps were damaged. Our flower beds were filled with gravel covered by an 1" of top soil. Parts of my lawn were covered in gravel Polymer sand was cleaned up with leaf blower instead of a broom. My pool was filled with this cement like sand. My back yard took a beating from running the the small excavator during the seasonal rain. Brian had to bring in dirt, seed and hay to fix my yard and HE CHARGED ME TO CLEAN UP HIS MESS. BTW, his invoice was paid in full upon Brian's assurance he was coming back. At a certain point last summer, I realized he was not going to take ownership. I removed him from my weekly lawn care. You would think that after multiple referrals, 3 years of lawn maintenance and snow plowing on multiple properties that I would get a courtesy phone call after severing a business relationship. Here is Brian Cross' response : Mr Roberts’s, There is nothing we could do to satisfy you. And I’m appalled by your inaccurate accusations. I will not discuss how you talked about your roofing customers inappropriately. It showed your character so I’m am not surprised by your post. Normally, I would not bother to respond, but since Brian has the audacity to question my character. Lets look at some picture of what he calls wild accusations

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  Response from the owner

  Mr Roberts’s, There is nothing we could do to satisfy you. And I’m appalled by your inaccurate accusations. I will not discuss how you talked about your roofing customers inappropriately. It showed your character so I’m am not surprised by your post. Again lies and typical of politician. Those pictures were of your old steps that you request not be replaced. Really good try. Unreal the lengths people go through. Regards Ann-Marie Cross

• T

  Toswiyah Horne

  5.0

  Brian and his team did a beautiful job on our walkway and stairs. The work was done on time and everyone was super reliable and helpful. I can’t wait to have them back in the spring to upgrade another walkway and give my yard some much needed curb appeal. Special shout out to Nester - your smile and manners were such a nice treat.

• L

  Le Lee

  3.0

  I gave a 3 stars because they did a good job mowing my lawn. However, we called to have services done and he was supposed to get back with prices and never did. It seems he only wants customers that ask for big jobs. Integrity is important and so far they lack that.

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  Response from the owner

  My apologies to you Mr Lee. Our family experienced a terrible loss at that time and it is my fault things feel through the cracks. We are a small business and we try our hardest to answer all calls and follow up but again my apologies. Regards Ann-Marie Cross

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