Complete Landscaping
Wells, Tucson, AZ

Complete Landscaping Reviews

3.9 stars based on 84 reviews

Featured Comments:

• T

  Tad Denton

  5.0

  I've been through several landscape companies over the years for my business and Complete is hands down the best I've ever used

• N

  Natalie Kramer

  1.0

  Complete Landscaping was recently hired to treat my front and backyard with pre-emergent spray as a preventative measure for weeds after a relatively rainy winter season. Within 2 days after this service was performed, my in-ground plants had died and the leaves were clearly stained blue matching the chemicals sprayed. I was not home during performance of this service as I was not given a time window, but only day reference for the work to be completed. I have multiple security cameras around my property and after viewing the footage during time of service, from the time the company arrived at my property until the departure, was a total of 4 minutes and 33 seconds. The spray technician could be seen dragging the hose from side to side, without regard for the plants in it's path. He missed spraying an entire section. I made several attempts over multiple days to call their office to discuss my dissatisfaction with the service provided and left a voicemail, all during business hours, before finally reaching a live person. The woman on the phone (Alexa?) was incredibly understanding and apologetic stating that they had received a number of recent complaints regarding a particular spray technician's work. She advised that she would share my information with the owners for follow up. A couple hours later, one of the owners, Bill showed up at my home, unannounced around 6pm, stating he was in the area. He surveyed the dead, color-stained plants and advised he would have to check with his crew to determine whether a post-emergent solution had been sprayed which would certainly kill any plant it came in contact with. He assured me someone would give me a call the next day to setup a time to get a plant list for replacement. Nobody called. As I would soon be leaving to head out of town on business, I followed up the next day, again requiring multiple phone calls to reach a live person. I spoke to the same woman who had fielded my call initially who advised that Bill was in a meeting, but would call me once available. I received a phone call back from Bill in which he asked me to email him a plant list and he would have their Install Supervisor pick them up on his next nursery visit and setup a time to replace the damaged plants. As I would be heading overseas, I requested that the Install Supervisor email me an expected service date so I could arrange to have someone available during the install. I received 15 subsequent emails from Bill and the Supervisor discussing difficulty finding the replacement plants, stating that my plants were likely killed by earlier frost damage vs their spray treatment (despite some of the plants being newly planted) and suggesting I could return the dead plants to the retailer for credit per store policy. The majority of these emails were dialogue back and forth between Bill and his employee versus directed at me. Noting the difficulty they were having in finding exact replacements, I advised I would be willing to accept a plant of comparable size and variety for replacement. Bill stated they would only replace with the exact plant damaged even if that meant waiting several months for availability. I stated that I felt Complete Landscaping was operating in an unprofessional manner by including me on email communication between Employer/Employee dialogue vs providing a direct response for when this issue would be resolved and how, as well as the initial hurried service that had caused this issue. Bill further affirmed the unprofessional behavior I had experienced by responding with "Wow. Calm down please, no sense being rude , the chemicals we use are very expensive it’s not about how long it takes, we’re Replacing only with exact plants you gave us on your list , thank you , maybe you could get the plants and we I’ll pay you for them and plant them , " That is not just a snippet of his response, but it's entirety. Customer Service precedence is set by leadership. Given Bill's example, it's no surprise that the service techs lack a duty of care, professionalism and quality in their work.

• J

  Jerry Shinn

  5.0

  Crew 44 has been doing maintenance at the University of Arizona warehouse for some time now. As a manager of the warehouse I couldn't ask for a better crew. They go above and beyond to get the job done and communicate with me to make sure everything is good. We have been here now going on 5 years and I would recommend the company and crew to anyone else. Thank You !

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