CitiTurf
Farm, Murphy, TX

CitiTurf Reviews

4.2 stars based on 72 reviews

Featured Comments:

• D

  Don

  5.0

  So, CitiTurf is now on the "raise your rates" wagon ... I have been using them for YEARS and they say "Materials, equipment, trucks, and labor costs have dramatically increased over the past year" not enough to raise my rates just on lawn care $16.00 a month times that by the large customer base! Plus raises on Lawn Treatment and pest control! So, BEWARE Folks - I would find another provider with better rates!! 😡😡 UPDATE: I retrack the comment above, I talked with the owner of the company "Jonathan Pototschnik" and better understand the pricing, I have used CitiTurf for 15 years and they have ALWAYS done an outstanding job, compared to any competition they are spot on - Thank you CitiTurf for your service and support.

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  Response from the owner

  Hey, Don! We strive to provide the best customer service and satisfaction possible, so we are happy you provided us with the opportunity to clear up the issue. Thank you for your loyalty and continued support, and we look forward to continue serving you in the future!

• J

  Jonathan Hanley

  5.0

  Superb customer service. Thank you Daniel! We recently lost a palm tree due to extreme cold. I was struggling to load the tree trunk in my truck to haul away. At the same time Citi Turf was providing lawn care for our neighbors across the street. Without asking, Daniel stopped what he was doing to help me load the tree in my truck and gave me a few pointers on our shrubs. It only took him a minute, but it meant a lot - especially since we were not even a customer! Great job Citi Turf! You'll be the first company I call when I need lawn service in the future.

• T

  Tochi Okoro

  1.0

  Very bad customer service. Bill that works at this place is very rude. I started service with Cititurf because i felt my last lawn provider was getting expensive. I have been with Cititurf for 1 month. Prior to that, i had been with my previous lawn company for 3 years (no problems only felt like the price was spendy). Ever since i started using Cititurf, my flower beds have been overgrown with grass (this never happened until we switched to Cititurf). I noticed this 2 weeks after Cititurf started servicing us. I reported the issue to Cititurf immediately. The employee i talked to said it was just a coincidence that grass sprung up in the flower beds it had nothing to do with them. He said i should buy "grass be gon" and he gave me the option of having his workers use a hedge trimmer to trim the flower beds for free or manually pull it by hand at $150. I told him i would figure out and let him know. I decided to watch them the next time they came out to mow. Sure enough, they didn't use any bad or collect any grass when mowing. They just cut the grass and use the blower to blow the grass that was cut all over the flower beds. No wonder the grass sprung up so fast in the flower beds. I called Cititurf to let them know i had purchased the grass be gon and Bill picked up the phone. He was not the one i spoke to initially on my first call. I told him i was calling to let them know i was okay with the hedge trimming option. This guy began yelling at me saying his workers don't clean up any flower beds either i take the $150 manual option or i leave it. He started saying how he had been doing this for long and that grass doesn't just spring up in the flower beds that it had nothing to do with them. I told him that initially before they resumed service, they asked me to send a picture, he should please take a look at the picture and tell me if he sees any grass growing in the flower beds (same picture attached below). He said i am not looking at any pictures, i have been doing this for long, i dont need any proof. He wouldn't even let me get a word in. I just had to send them an email saying please discontinue my service. I went back to my old lawn company Procut and i couldn't be happier. I came back from work and Procut had already made a trip, they cleared the flower beds for free with a hedge trimmer without me even mentioning it. A proper lawn company decided that the grass in the flowerbeds was an eye sore and decided to take care of it even before i asked. Stay away from Cititurf. Very rude set of people

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