Bryan's Lawn Maintenance, Inc
Lillian, Pensacola, FL

Bryan's Lawn Maintenance, Inc Reviews

4 stars based on 127 reviews

Featured Comments:

• D

  Debra Smothers

  5.0

  I spoke with Bryan and he set up an appointment for sprinkler system repair. Tech was on time and very professional. He got my system up and working properly. The tech also adjusted the sprinklers so they no longer spray on the house, fence or retaining wall. Job well done.

• M

  M Griff

  1.0

  I spoke to an employee on 12/3 to confirm the availability of a dump trailer was told yes, it was available for 12/28. I asked about the process to reserve and was told to go online and submit a rental payment. I did this immediately and called 12/3 to confirm the reservation and date was notified everything was received. 12/28 arrived, and I proceeded to pick up the trailer at 930 and was told they had already rented the trailer out that day. I had no communication between 12/3 and 12/28 to confirm or update equipment rental. I referred to my reservation and conversation and was told, “we cannot hold a trailer all day.” The best they could do was to have it available tomorrow, which was useless to me because I had already made arrangements to use the trailer that day. I was refunded my money which was a nice gesture but was still meaningless due to the project's time constraint. If their policy for rental equipment is first-come, first-serve, they should explain this upfront. I have worked a demanding job in healthcare and dealing with the pandemic for the past two years, so time off has been limited. I was finally able to arrange time off to complete an overdue project, only to be left scrambling for equipment due to a lack of professionalism on this companies part. The situation is sad because I would utilize this business to help landscape my entire yard after a pool install to support a local business but not after this issue.

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  Response from the owner

  We apologize for all of the inconvenience. Trailer didn't come back in time for you rental. We hope you can put this in the past and we can continue to do business in near future.

• R

  Russell Bertles

  2.0

  I've had great experiences with this company but not today! I've been putting down sod in my back yard 20-40 pieces at a time for about 3 months. Today 'could have' been the last round. I ordered sod online - you can usually pick it up on Friday but I can't make their 5pm closing time so I pick it up on Saturday mornings. It is a LONG WAY from NE Pensacola to Lillian Hwy for nothing and that's what I got this time - NOTHING! I didn't get an email or any contact that they did not pull up sod - NOTHING! When I got there no apology - just an offer to pick it up NEXT weekend (which I will be out of town for the next 2 weekends) OR would you like a refund. Refund it is and I have no idea when I can get the remaining sod to finish my project. A courtesy call / email / test - anything would have been appreciated - I think that was my 7th trip out there to pick up sod.

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  Response from the owner

  Mr.Bertles, sorry we couldn't fulfill your sod order due to weather. I personally apologized and offered to have it for you when you were next in town and still give you full refund. We look forward to making this right and only phone call away once you make it back from vacation.

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