Brockman Tree & Lawn Care
Whitney, Fairport, NY

Brockman Tree & Lawn Care Reviews

4.6 stars based on 358 reviews

Featured Comments:

• C

  Caryn

  5.0

  I wanted to take a few moments to thank Brockman Tree and Lawn Care for their exceptional service. Everyone from the office staff to the technicians have been very helpful and polite. When I have called with questions, they are quick to respond. Most impressive is when my lawn is one of the few that isn't colored in yellow with dandelions. I would highly recommend Brockman for any and all services. My lawn always looks life a golf course and the best part I didn't have to break a sweat maintaining it. Thanks again!!

• A

  Adam George

  1.0

  Do not use Brockman unless you want them to destroy your lawn when performing services you did not actually schedule. Scummy practices, and no regard at all for the health of your lawn. I first contacted Brockman to have my lawn aerated in the fall of 2020, as I was doing a bit of a renovation and I wanted to aerate before I dethatched, top dressed, and over seeded. I was on the schedule for that fall. Fast forward to early September, no aeration performed yet and I had not heard from them at all. I reached out to them as I wanted to get seed down and have enough time for it to grow enough before the frost, and the response was something along the lines of "we'll get to it when we get to it, we stop when the weather no longer allows us to perform". This was worrisome, but it was too late to contact any other company. More time passed, we were into the middle of September, and temperatures were dropping. I reached out again and received the same response back. I was starting to get really worried that I would not even be able to over seed at this point. Finally, on September 23, the aeration was performed. I was able to over seed, but the result was not as successful as if I was able to start a couple weeks earlier. In any case, I was not completely happy with the service and I had no intention of using Brockman again. Fast forward to fall of 2021, I skipped aeration and over seeded in early September. Grass was growing and the lawn was filling up nicely. On October 22, Brockman showed up and aerated my lawn...I did not schedule this. Besides October 22 being way too late to perform something like this, it ruined most of my new grass that came in. On top of that, it had rained the day before, and the ground was extremely soft and wet -- so the heavy machinery being driven on my lawn absolutely destroyed a lot of it, leaving a ton of bare patches now that I will have to fill in. I immediately reached out to them, asked why this was even performed in the first place, and was told that aeration was an auto-renewing service -- but I was never made aware of that when I scheduled it in 2020. I was also told that their boss was out of town, and that I would receive a call first thing Monday morning to "make things right"...never heard back. So unless that sounds like a good time to you, do not use Brockman.

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  Response from the owner

  I'm sorry that this happened. This was definitely an error on our part and this shouldn't have been done. Some of our services like this to renew automatically but you were supposed to receive a call and text message before we came and it appears that this did not happen as there was something wrong with our automated system. I did not receive a message to give you a call when I got back from out of town but we did have a very bad accident with one of our trucks that same day and things were very hectic when I got back. Please reach out to me at [email protected] if there is something we can do to correct this for you.

• K

  Kevin Williams

  1.0

  WORST LAWN CARE SERVICE AND CUSTOMER SERVICE I’ve ever experienced. After spending $1600 to have them fertilize and reseed my lawn in 2021 it ended up looking worse than it ever had in the 20 years I’ve lived here. I contacted the owner FOUR TIMES to share my dissatisfaction with the service I received and he refused to respond to any of my phone calls, email, or the letter I sent. I continue to be amazed by Brockman’s lack of concern for customer satisfaction, especially after spending that much money with their company. Their customer service is just as poor as their lawn service.

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