Brady Outdoor Equipment
US-17, Elizabeth City, NC

Brady Outdoor Equipment Reviews

4.1 stars based on 85 reviews

Featured Comments:

• J

  Jim Carr

  4.0

  Very costly to do business with them. I had to return my Skill 250 chainsaw to replace the pull cord three times. Then it was very difficult to get it to start I would not recommend Brady I.had to drive de 240 miles round trip and had is not cheap. Also Skill is very expensive Not impressed.

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  Response from the owner

  Mr Carr this was a used chainsaw not purchased at Bradys. We originally serviced your saw. You brought back saying you could not crank. We replaced recoil and pull cord. Yesterday you brought broken recoil obviously a customer operating problem. You said it was broken bc you couldnt start it.You were charged initially $61. We never charged you again. We fixed something that was a customer failure issue. We explained this and I'm sorry you are not satisfied. I am the owner Angel Brady and would have been happy to discuss with you. Stihl equipment from our store has warranties. I'm not sure where you bought yours. I strive to make every customer happy. (3) service visits $61 is more than fair when the problem was a customer operating issue. Maybe a Stihl EZ start saw is what you need. I hope you can find someone in your area can help you going forward.

• K

  Kyle Hume

  5.0

  Customer service is great. As soon as the mower I purchased arrived they delivered it the same day. Refreshing change from large corporate giants like Lowes & HD, who couldn't care less about customer experience. Helpful and extremely knowledgeable. Highly recommend.

• A

  Amanda Roberts

  1.0

  HORRIBLE CUSTOMER SERVICE!!!! I paid 52$ for a tube to be placed in my front tire, which I already thought was a little ridiculous seeing it cost 10$ and i live next door. But I'm pregnant, cant do it myself and needed to mow mow my grass. Well, within an hour of the tire repair i wen out to mow and my drive belt broke. It was running fine just not going forward or reverse. I went right back (same day same hour) and asked them to change the drive belt and was told they'd call when it was ready. Two days later I went back and was told they didn't have the belt, that they had to order it, that they had also ordered other belts and pulleys of some kind. NO ONE EVER called to approve additional purchases, to discuss needs, a time frame, or even an associated cost for repairs. I was slightly irritated at this point and asked what this was gonna to cost me and was told probably over 200$. (Mind you, this was 2 days later, no phone call or communication, and I had literally just asked for one belt to be put on). I went and called someone else to see if this sounded right. They said they would call and see what was going on the next day. Upon talking to them he told them to cancel the service, and we'd come to get my mower. Would you believe they told him it would be 40$ to get it back? I didn't understand for what they literally hadn't touched the mower, they belt was still broken on it sitting in the same position as it was wen they got it. I went over to talk with someone and explain I had already pain labor fees when they had done my tire and i never authorized anything other than a belt replacement... the old man in the store was demeaning, kept cutting me off as I tried to explain, and just kept referencing the tire repair. He wouldn't let me even pay the 40$ as told on the phone and bring it home it made us wait for a return call when a manager came back in 20 min. Over a hour later he finally called, again still talking about the tire repair (that was already paid for) and cutting me off rudely ever time I tried to speak or explain, to the point I literally had to ask if he could hear me speaking and if he stopped cutting me off maybe he'd understand. He hung up on me!!!! When they got there they made him pay 50$ to get MY MOWER BACK!!! They literally had not even removed the other belt and had just left it sitting in the rain all week! SO in short I just paid 102$ for a 10$ tube to be placed in my front tire and to push my mower back home without ever being touched or receiving the belt!!!!! NEVER AGAIN!!!!

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