Bottem Landscaping
Imperial, Forest Lake, MN

Bottem Landscaping Reviews

4.2 stars based on 15 reviews

Featured Comments:

• J

  Justin Olson

  1.0

  If you want the worst customer service experience, this is the place you want to go. Had them come out to look at my inground sprinklers. The tech was friendly and told me what needed to be fixed. I asked if it could be done that day and how much it would cost. The tech said it could be done that day, and would get back to me on the cost. He left, then sent me a text shortly after saying he wasn't returning. Keep in mind, I have a big hole dug up in my yard, where the control valves are and im about to put my house on the market in about 2 weeks. He said I would hear back from Jeremy. I didn't hear anything that day, and called them the next day to find out when they would be coming back. The person who answers the phone is rude, and doesn't have time to be bothered. He tells me he's busy and will get me a quote late in the weekend. I didn't receive anything and called back a week later. He got even more rude because I called to find out what was going on. Said it would be another week. Then over a week later I get an email with an estimate. The next day I get an invoice for $175, just for them to leave a big hole in my yard. Then they call and ask for payment the next day. What a nightmare and a jerk to deal with. If you're going to answer the phone for the business, you should really have some customer service and communication skills.

• D

  Dave Weeks

  5.0

  They came to blow out my irrigation system. There was snow on the ground and I wasn't confident that all of the heads and zones were blown out because of the layer of snow so I contacted Bottem landscaping and Jeremy assured me in the event that there was any damage associated with a service they provided, the company would take care of any repairs at their expense. Very happy with Jeremy’s response time and how professional he was !! we are looking forward with using his company this spring for our landscaping

• K

  Ken Walsh

  1.0

  I scheduled a Sprinkler Blowout with Jeremy 2 1/2 weeks before the Oct 20th 2020 snow storm and no one ever called and no one ever came out. I called to ask why and Jeremy said he emailed me. What? A phone call is in order here, if you cant make it. now my system is frozen and will cost me thousands to repair. Do not use them for this service........ Response, I was NEVER called. don't let him fool you.

  ---

  Response from the owner

  Hello Ken, we apologize if there was some miscommunication. We confirmed via text messaging with you that the week of October 12th would be good. We called you on October 15th to let you know we are ready to perform the blowout, but we did not receive a call back. We attempted to communicate via email on October 16th at 8 a.m. to ask if you were still in need of an irrigation blowout. We did not hear from you. Each season presents its own temperature's. If you recall, we received a request from you last year around October 29th for an irrigation blowout. With the abnormal temperatures & snow in the forecast, we attempted to reach you multiple ways in hopes of completing your annual blowout.

More reviews (2)