Blanchard Equipment
72, Greenwood, SC

Blanchard Equipment Reviews

4.5 stars based on 29 reviews

Featured Comments:

• C

  Charles Mcelrath

  2.0

  I purchase a new 325G fully loaded. This machine has been nothing but trouble purchase in June 2021 been in shop 4 different times each time it's down over two weeks some time long I pay a very nice payment that is hard to make when machine stay down

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  Response from the owner

  Good morning, Charles. Thank you for reaching out. We are sorry to hear about the difficulty with your equipment and would like to discuss your situation further. Can you send us your preferred method of contact and the best time to reach you? You can send that via email to [email protected]. Thank you for the feedback. We look forward to speaking with you. -Alex Sandeford Marketing Manager

• K

  Kevin Quarles

  2.0

  Pros: I got the tractor I ordered Cons: Poor customer service, absent after sale I recently bought a tractor in Greenwood. Service was fine up to the point of sale, when I was told the tractor would be ready in 7-10 days. My salesman did not initiate any contact or conversation regarding the delays and, 3 weeks later, my tractor arrived. It did not have a full tank of gas as promised, I was not provided a full demonstration of the features, several minor components were absent (hydraulic valve caps/covers), and the manuals were wet and falling apart. Just really seemed like they didn't care about me after they made the sale. No complaints about the tractor, however.

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  Response from the owner

  Hi Kevin - We appreciate any and all feedback and it sounds like we could have improved on our customer service here for sure. Our Sales Manager, Clay Hall, would like to discuss your situation with you. Could you send your preferred contact method and the best time to reach you to [email protected]? Again, that you for the feedback and we hope to talk with you soon.

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  Marty Yannarella

  1.0

  I went there with every intention of purchasing a new machine. I called back in the afternoon with a question. The salesman said he was outside but would call back in five minutes. I waited two days with no callback.....drove to Anderson, met very professional sales rep....hour later drove home with 915e. Customer service counts folks!

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  Response from the owner

  Hi Marty - We definitely agree that customer service counts and we are sorry you weren't met with excellence in that department. We do appreciate the feedback and would be happy to help you with anything further. If we can assist you with anything else or if you would like to discuss your situation further, you can let us know your preferred contact method and the best time to reach you. Just email it [email protected], and a member of our management team will be in touch. Thank you, Alex Sandeford Marketing Manager

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