Blanchard Equipment
Wilson, Newberry, SC

Blanchard Equipment Reviews

4.1 stars based on 51 reviews

Featured Comments:

• J

  Jevaras Atchison

  1.0

  Took my brother’s mower here for repair and clearly asked to be called before any services we’re done. When I did receive a call it was to let me the know the mower was ready and my bill was over $400 bucks for a minor repair. Was upset because I clearly asked to be called and it was notated on work order. No one ever called me until the work was completed. Of course you’re stuck then. Needless to say I paid the bill and got the mower. Two weeks later (7/8/21)the mower had the same issue I took it in for Initially. I’ve been by several times and called only to get the run around from different employees as what the status is on the mower and today is 8/2/21. Worst experience I’ve ever had at shop. Don’t plan on returning here for any business. Terrible.

  ---

  Response from the owner

  Hi Jevaras, We strive to provide an exceptional customer experience with every interaction. However it sounds like we missed the mark here. If you would, please contact me at either [email protected] or 706-373-6228. I'd like to hear more about your experience and find a solution for this issue. Also, thanks for leaving this feedback. It will definitely help us to get better. Thanks again and I look forward to speaking with you. Matt Matt McMahon CEO Blanchard Equipment

• S

  Shawn Broadway

  1.0

  Never had a worse service experience in my life. Service Writer and technician stood right in front of me and lied to the Svc Mgr saying I approved work that I did not. In fact I had specifically disapproved said repairs. $125 per hour labor rate is one thing, but 1.5 hours to replace a spindle that only has 4 bolts. They stuck it to me. Don’t let it happen to you. Update. I was contacted by the General Manager. He sincerely appreciated me posting my review. He seemed dedicated to improving their customer service, and planned to use my experience as a training opportunity. He also volunteered a fair monetary settlement.

  ---

  Response from the owner

  Hi Shawn, Thanks for your feedback. That sounds extremely frustrating and certainly doesn’t sound like the type of experience or service we strive to provide. Please give me a call tomorrow morning. I’d like to hear details of your experience and look forward to resolving this situation. My direct line is 706-373-6228. Thanks, Matt McMahon CEO Blanchard Equipment

• C

  Chris Humphries

  5.0

  The service was good but come on John deer. My mower is 25 yrs old and ur prices r abit uncalled for.in other words ur a ripoff. I bout the same item 5 on Amazon u wanted 183.00 I got the same thing. 12$

More reviews (2)