Big Rock Premium Landscaping and Design
Edgewood, Provo, UT

Big Rock Premium Landscaping and Design Reviews

4.7 stars based on 42 reviews

Featured Comments:

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  Mauri Love

  1.0

  We hired Big Rock to install a two-acre property in Holladay when we built our new home. We learned quickly after the install that the quality of the work and the integrity of their word was very poor. We had many 7ft and taller pine trees that were left in the burlap when planted. Now, two years later, those trees are all dead and we are paying to have them removed and replaced. I had a third party arborist come inspect the trees. They provided me with a letter stating the trees were not only planted incorrectly, but often planted in places with little chance of survival. We waited for a year for Big Rock, who agreed to replace the trees but never did. We had to dig up our entire lawn, lay new drains, and replace all the sod due to faulty work by Big Rock. We are replacing all the metal planters Big Rock had custom made for us as they are rusting and leaking all over our patio after only two years. We had dozens and dozens (probably close to 60) plants left dead and unreplaced. If Big Rock did replace a dead plant, they would often do it with a different variety than the original. I took video of landscape crew members talking on their cell phones raking the same patch of dirt over and over again while we were being billed hourly. They laid $5k worth of mulch on our property without asking us and tried to tell us it was “owner approved” when we received the bill. You can see pictures of the quality of this mulch project, which they later agreed wasn’t approved and came and removed from our yard. Working with Big Rock was an incredibly frustrating experience. We were constantly promised high quality service and had discussions in which they agreed to do certain work, and yet we would have to make repeated requests for anything to be done correctly or fixed as promised. Since moving to a new landscape company, we have heard of numerous other unhappy customers, which is why I'm surprised to see the other positive reviews. I would never recommend this company.

• L

  Leslie Nehren

  5.0

  We have loved working with Big Rock Landscaping on our pool and backyard project. From day one Brandon has really helped us to visualize and maximize our outdoor potential. I appreciate his expertise and overall management of what is a huge project. The crews have all been skilled, respectful, and pleasant. When you are looking to invest this much time and money into a project, Big Rock should be your choice. I have zero hesitation in recommending Big Rock to all of our friends and neighbors.

• S

  Shane Taufer

  5.0

  Wow! What a great company! We were looking for a company that could not only put in a quality pool but one that could also make the landscaping look natural. We didn't want just a backyard with a pool in it. We had multiple pool companies come and Big Rock was by far the only one that seemed to actually care about making the end result look amazing. Brandon was phenomenal. He had a vision for our backyard that we loved. He was completely up front about not only his ideas of what would look good and what wouldn't but the cost. His communication is second to none, The project isn't completed yet, but we know it will be unbelievable and we have been super impressed with his crews work ethic and professionalism. They are worth every penny. Can't wait to see the finished product.

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