Big R Stores - Pueblo
Bonforte, Pueblo, CO

Big R Stores - Pueblo Reviews

4.2 stars based on 267 reviews

Featured Comments:

• M

  Matt Price

  5.0

  My son and I went to this store for the first time about a month ago, to find some boots, and ended up really liking it. He now asks me to take him every weekend to go look around, so we've been there every weekend since. They have a good selection of boots and clothing, which is the main reason he likes going. The biggest thing that surprised me about this store was how really nice everyone there was. Every associate we interacted with was helpful, friendly, and welcoming. The last time we went, we were trying to find a shirt in my son's size but weren't having any luck (he's right in between kids youth and adult sizes). When the associate came over to check on us, we told her what we were looking for, and she immediately jumped into action, taking us back to the kids section and looking through the shirts we we just looked at a about 5min prior. And, even though she only saw got to see him up close for about a minute, she was dead on at guessing his size, and pulled a few shirts we hadn't yet seen, for him to try on. The part that surprised me was was that she even stayed while he tried them on (they were button ups and he had a shirt on underneath), to make sure they fit, then helped him to decide on which one to choose, telling him the colors they would work best with. It honestly felt like we were shopping with a family member. After we left, my son and I were both completely shocked at the level of care and kindness she showed for two people she'd never met before. I don't think I've ever experienced customer service like that before. I don't think 5 stars is enough to give this store for how amazingly well we've been treated, and would easily give 10 if I could.

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  Response from the owner

  Thank you Matt! We are happy to hear that! We appreciate you posting this review and we will be sure to pass this along to the operations team! See you again soon! - Big R

• L

  Lisa Cesario (Mrs Wonderful)

  4.0

  It was a pleasant shopping experience. The employees were friendly & eager to help. The store was clean & adequately stocked. Check out was easy & quick. All in all I'd give the whole experience two thumbs up.

• B

  Brittany Alshawy

  1.0

  Not sure why everyone acts like a snot at this store. But if you don't want to do the job then work at McDonald's or another place. I spend no less then $1000/week here and they are slowly growing in the number of employees who are very rude. Thinking that being a part of a big chain makes the store safe from closure is wrong. I drove here from CO Springs on a weekly basis because they were the strongest store. Now I won't waste my time or gas. They make you want to just avoid the store altogether. Do that to enough customers assuming it's just "one lost customer" and all of a sudden that store location is closed. It happens constantly. Plus tractor supply company is lower cost and better customer service. It's wrong as a customer service issue AND bad for business as a company. I would recommend going to the other locations or tractor supply Co. Avoid this store unless you want to be treated poorly, get no help, and end up walking out without anything you went there for. And NOT because they don't have it. But because they don't help and are rude.

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  Response from the owner

  Thank you for your review, Brittany. We are always looking for ways to improve and will inform management of your concerns at the Pueblo store. We hope that you will give us another chance in the near future. - Big R

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