Berkshire Property Managers, Inc.
South, Pittsfield, MA

Berkshire Property Managers, Inc. Reviews

2.9 stars based on 12 reviews

Featured Comments:

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  MARLENE M.

  5.0

  Hi Matt! I just wanted to take time to tell you ALL thank you so much! I'm grateful for all that you have done to make this transition a pleasant phase for me. I'm in love with my apartment. It's quiet n my neighbors are quiet as well. I finally have peace n stability! I pray that all continues to work out for u ALL n that you are successful with your everyday endeavors! I'm eternally grateful n appreciate everything that you have done for me!! Thank u so much! 🙏 Enjoy your day!! Marlene Mobley

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  Eric Westguard

  5.0

  I recently moved into a new apartment and this company was extremely helpful. I met with a really nice woman who spent a couple of hours with me and showed me several options that fell within my price range. I took a couple of days to decide on which would be best for me and they processed my application in one day. I love my new apartment and personally had a great experience from start to finish.

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  Response from the owner

  Thank you for your review, Eric. We are glad that we were able to find you the apartment that you were looking for.

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  Logan Thompson

  1.0

  When I decided to leave Berkshire Property Managers and started calling around the area looking for another property management company, more than one person I spoke to said, "Let me guess, you're with Berkshire Property Managers...yeah I get calls from a lot of people wanting to leave them." Needless to say, I'd advise against using them as property managers. If you looked at their google rating two weeks ago, it was 1 star. They 've obviously been soliciting reviews, as there have been a flood of 5 star reviews this week. I wouldn't trust those. One month after I hired them, they had not even collected half the rent from my tenants, and hadn't even contacted some of my tenants. I literally had my tenants calling me at the END of the month, asking how they were supposed to pay. Chris and Matt hadn't even contacted many of the tenants, let alone collected rent. Chris and Matt took up to a week to respond to emails, they neglected basic things at the tenant's property (trash, snow, etc), and they were all around incompetent.

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  Response from the owner

  Hi Logan, We are disappointed that our business relationship ended months ago. If all businesses that received criticism were “canceled” and/or shut down, we simply wouldn’t have any companies. So we used your criticism to become a better company. A stronger company. We asked our clients through surveys for constructive feedback and it has bolstered our communication and strengthened our relationships. We will continue to ask for constructive feedback as that’s how we will best serve all of our clients in a respectful and professional manner. We’ve implemented new policies, added 2 full time staff members. I haven’t lost a client; that was tough. Like any loss, however, you must persevere. From Matt and I, we truly wish you the best. Be well, Logan.

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