Atlas Tree
Ludwig, Santa Rosa, CA

Atlas Tree Reviews

4 stars based on 47 reviews

Featured Comments:

• S

  Stephanie Anderson

  2.0

  When you drive down the road and you see the "Atlas" vehicles all over town. Lots and lots of them. I called the company based on the assumption that they might be the best in the business.  Just remember you guys, sometimes, quantity isn't better than quality. Let me be clear that they do not remove the root system. Yes, they will chop your tree down and do a mediocre stump grinding. They actually left a significant amount of my stump later to find out. After what I thought was crystal clear communication that I wanted the uprooting tree level and flush with the side walk. That was explained before I agreed to the estimate. After plenty of reassurance from the company, I agreed to move forward. Fast forward and to make it short and sweet, I live within the city limits of Santa Rosa. The tree was removed because it was uprooting, it destroyed my drip system and began to destroy sidewalk. The call to Atlas was made, they came out (weeks later) to look at this hearty tree that was later identified as a Bradford Pear. It took 6 weeks to get on the schedule. That was fine, I was patient.  Fast forward to tree removal day, I left a note for Atlas and tied to the tree to clearly communicate again, that I wanted this uprooting tree flush with the sidewalk. That didn't happen after I was reassured it was prior to accepting the estimate. I called, sent photos and they were so kind to send someone out again to look. They never got back to me. A week later I was still trying to follow up. I was able to finally make contact only to be told, "ohhh.... we don't do root systems, you need an excavator" Let me remind you this was a very very small tree, maybe 25 or 30 ft tall at max. It was like a park shrub. Excavator.....LOL. So they pretty much told me I was S.O.L. Fast forward, I went to Friedmans for an axe and went to town on the root system.  3 hours in, I made great progress until I hit stump. The significant amount of stump that was left behind. I was cool up until this point. Now very frustrated, I went inside and called another local guy. 1 guy, he answered his phone immediately, came out for an evaluation the next day, and finished the job in less than an hour a couple of days after that. He said he has to clean up after Atlas all the time and this isn't anything new for him. Long story short, just remember you guys, quantity isn't best over quality.

• L

  Lisa Marie Maupassant

  5.0

  We are delighted with the high level of service and expertise Atlas provides! They truly care about our trees ! They've been excellent communicators as well ! Thank You Atlas !!!!

• C

  Chris Moon

  5.0

  Excellent service. I've had work done on my property by a few different companies and I can't say enough about how impressed I am with the service and skill that atlas brought to my project.

More reviews (7)